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Client Director - Aerospace and Defense

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business with a defined set of ServiceNow's Aerospace and Defense accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership to clients
Be the relationship manager between customers and ServiceNow
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
Manage all Executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

7+ years of experience in client management, and aligning account strategies to revenue opportunities
2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
Experience achieving sales targets
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

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What You Should Know About Client Director - Aerospace and Defense, ServiceNow

Are you ready to take your career to new heights with ServiceNow? We're on the lookout for a passionate Client Director - Aerospace and Defense based in Maryland to join our innovative team. Since 2004, ServiceNow has transformed how organizations operate by harnessing AI-enhanced technology, and now we need someone like you to help us continue this journey with our esteemed Aerospace and Defense clients. In your role, you will be at the forefront of fostering strategic leadership and enhancing relationships between our clients and ServiceNow. You'll manage executive-level relationships and guide a talented virtual team to develop tailored solutions that align with our clients’ strategic goals. Your expertise in client management and remarkable relationship-building skills will be key to achieving financial targets, including licenses, renewals, and professional services. While you will oversee the development of accounts, you will also ensure a seamless and outstanding customer experience. We understand every path to success is unique, and we celebrate diverse backgrounds—if you have 7+ years of client management experience and a history of achieving sales targets, we encourage you to apply. At ServiceNow, we value flexibility and trust in our work personas, so whether you’re working in the office or remotely, we are excited to see how you can help make the world work better for everyone.

Frequently Asked Questions (FAQs) for Client Director - Aerospace and Defense Role at ServiceNow

What are the key responsibilities of a Client Director - Aerospace and Defense at ServiceNow?

As a Client Director - Aerospace and Defense at ServiceNow, your primary responsibilities include producing new business opportunities with designated accounts, managing executive relationships, and leading virtual teams. You’ll develop customized ServiceNow solutions that meet clients' strategic outcomes and ensure the successful deployment of resources across the organization.