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End to End Business Process Manager

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking an End to End Process Manager to drive the transformation of our core business processes, including end-to-end deal execution. The ideal candidate has expertise in quote-to-contract processes, understands complex deal structures, and excels at training and enablement. They will work closely with cross-functional teams, including Sales, Operations, Deal Desk, Pricing, Finance, Legal, Customer Success and DT, to lead defining the business requirements to streamline and simplify end-to-end sales processes. Additionally, in partnership with change management and enablement they will develop training programs that empower teams to navigate new and simplified processes effectively. Given the high-impact nature of this role, we are looking someone who thrives in fast-paced, high-stakes environments and is eager to drive a massive transformation.

What you get to do in this role:

Lead sales process transformation from designing, executing and driving the adoption of streamlined end to end sales processes globally, ensuring alignment with business goals and the enterprise/solution architecture
Define scope and value streams for E2E processes, ensuring alignment across departments and managing dependencies within the process value chain
Optimize process performance by driving process harmonization, simplification, and scalability
Orchestrate decision-making between Process Owners and Business Owners to conclude on design decisions, manage dependencies and risk controls
Handover & Review processes to the business and process teams once the program ends, ensuring long-term sustainability
Ensure optimal awareness, understanding, and adherence of global E2E processes across sales
Remove friction and improve efficiency across systems by optimizing tools and workflows
Drive Behavior Change by reinforcing new processes through coaching and automated reminders
Define KPIs to track global process improvements and adjust based on feedback as well as sales performance data
Provide prioritization recommendations to achieve end-to-end process excellence and sustain internal/external customer and partner satisfaction
Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
Provide leadership with regular project status updates, feedback, and appropriate reporting on key projects

Qualifications

Our ideal candidate:

A successful candidate will be a strong individual contributor with deep Sales and Deal Support domain and process expertise who can work in a rapidly changing environment, is comfortable with ambiguity, is flexible in working across all levels of the organization, thrives on hard work, and demonstrates strong business acumen with the highest level of integrity. We place high value on relevant personal qualities: results-oriented, energetic, empathetic, highly communicative, creative problem solver who values diversity.

Additional qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Experience driving and guiding end-to-end process and technology transformation in a SaaS company
Combined 8+ years of experience in the following areas: Sales operations, Go-to-market process definition and execution, Business model design and implementation, Go-to-market automation
Deep domain expertise in the end-to-end deal execution process from lead to close
Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and execution oriented
Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
University degree in Business Administration or a comparable degree is desired

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

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4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$154300 / YEARLY (est.)

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$112200K

$196400K

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What You Should Know About End to End Business Process Manager, ServiceNow

At ServiceNow, we're looking for an End to End Business Process Manager based in Chicago, Illinois, to join our dynamic team and help shape global sales processes. In this role, you'll be at the forefront of transforming our core business functions, particularly the quote-to-contract journey. You will collaborate with diverse teams, like Sales, Operations, and Customer Success, making sure that our processes are well-defined and seamlessly integrated. Your expertise will drive the simplification of end-to-end sales workflow, ensuring that everyone from Sales teams to Legal is aligned and empowered. We're searching for someone who's not only familiar with complex deal structures but also has a flair for training and enablement. You’ll be instrumental in developing and implementing training programs to help teams smoothly navigate new processes. If you thrive in a fast-paced environment and are excited to drive meaningful transformation, this role is for you! Expect to define KPIs, optimize workflows, and coach teams to embrace change while utilizing AI-driven insights to enhance decision-making and problem-solving. Join us at ServiceNow, and let’s work together to make the world a more efficient place for businesses everywhere!

Frequently Asked Questions (FAQs) for End to End Business Process Manager Role at ServiceNow

What are the key responsibilities of the End to End Business Process Manager at ServiceNow?

The End to End Business Process Manager at ServiceNow is responsible for leading the transformation of core business processes and ensuring streamlined sales workflows globally. This includes defining business requirements, optimizing process performance, and developing training programs. The role requires effective collaboration with multiple departments and a focus on achieving business goals.