Senior Software Engineer - Cloud Automation

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Senior Software Engineer, to join our team building highly scalable Cloud Automation software. The team is looking for a passionate developer who is searching for an exciting environment and innovative technology.

The Cloud Infrastructure Services team is focused on building a highly scalable and robust “lights-out” cloud orchestration services suite that enables automating various life cycle events for thousands of ServiceNow customer instances. These business-critical automations include processes like instance provisioning, instance cloning & load balancing them across the globally distributed server farms. We leverage high-scale distributed computing fabric in concert with powerful orchestration logic to achieve resiliency and reliability of these automations in our Cloud.

What you get to do in this role:

• Design and develop cloud automation to support the deployment and management of ServiceNow Platform/Products in our own infrastructure as well as Public Clouds
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of the high-quality product to our users.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work as a member of our developer team that scales our automation to meet the needs of the future.
• Interact with other members of the infrastructure organization and the ServiceNow development teams 
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Passion for software development and problem-solving
• 4+ years of experience designing and building scalable reusable components.
• Exceptional Java & JavaScript programming skills
• Experience designing & building scalable web services
• Expertise in messaging and streaming technologies like RabbitMQ or Kafka.
• Good knowledge of Configuration Management tools like Puppet.
• Proficiency in web technologies like XML, REST, JSON.
• Exceptional debugging, testing, and problem-solving skills
• Exceptional understanding of data structures, algorithms, object-oriented design and design patterns
• Self-starter, with quick learning curve
• Strong written and verbal communication
• Solid understanding and experience with agile software development lifecycle
• Bachelor’s/Master’s degree in Computer Science or related discipline.

Desired Skills

• Prior experience with development on ServiceNow Platform.
• Knowledge of cloud technology and distributed computing
• Working knowledge of Linux Internals
• Experience building ITOM (IT operations management) software
• Knowledge of scripting languages (like Perl, Python and bash)

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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