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Senior Staff Software Quality Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are passionate about the products we ship. We care about the quality of the product in every aspect. Contribute to giving our customers great product experience. We are the Customer Service Management team, CSM applies predictive intelligence to more effectively route issues, offer insightful recommendations, identify trends, and provide solutions. Predictive intelligence is built on machine learning, allowing CSM to improve and become more effective.

What you get to do in this role:   

  • Maintain existing automation test frameworks.
  • Collect and report quality metrics from test execution.
  • Work with developers to design specific testing strategies for features being developed and automate them.
  • Create comprehensive test plans; execute and automate them
  • Partner with the engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes,  and problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-driven insights, or exploring AI's potential impact on the function or industry.
  •  12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
  • Advanced knowledge of QE work
  • Experience in quality efforts within a scrum team of 10+ QE engineers
  • Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it
  • Knowledge of Cloud Dev. Platforms, Web Dev, Frameworks, and service-oriented architecture
  • Ability to implement best practices and coding standards on role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
  • Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git
  • Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect.
  • Expert working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
  • Experience driving cross-team technical discussions with an knowledge of SDLC concepts

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$223600 / YEARLY (est.)
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$162600K
$284600K

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What You Should Know About Senior Staff Software Quality Engineer, ServiceNow

At ServiceNow, we are on the lookout for a Senior Staff Software Quality Engineer to join our energetic Customer Service Management team. Based in sunny Santa Clara, California, this role is your opportunity to play a crucial part in delivering exceptional product experiences to our customers. Here, we pride ourselves on maintaining the highest quality in our offerings, and your involvement will be pivotal. As a Senior Software Quality Engineer, you will work collaboratively with developers to design specific testing strategies, automate processes, and enhance our existing automation test frameworks. Your expertise in quality engineering will empower you to create comprehensive test plans and execute them efficiently. You will collect and report quality metrics from test executions, ensuring that we consistently meet our high standards. If you have experience integrating AI into work processes and love diagnosing and solving challenges, you'll fit right in. Our ideal candidate boasts a solid background in QE work and familiarity with various testing techniques. With a commitment to best practices and coding standards, you will contribute to the continuous improvement of our team processes. At ServiceNow, we embrace unique perspectives and encourage candidates from diverse backgrounds to apply. Join us in shaping the future of work and be part of our mission to make the world more efficient and effective for everyone. We believe that your skills can make a significant difference in revolutionizing how businesses operate!

Frequently Asked Questions (FAQs) for Senior Staff Software Quality Engineer Role at ServiceNow
What are the primary responsibilities of a Senior Staff Software Quality Engineer at ServiceNow?

As a Senior Staff Software Quality Engineer at ServiceNow, your primary responsibilities will include maintaining existing automation test frameworks, designing effective testing strategies with developers, and collecting quality metrics. You'll also be tasked with creating and executing comprehensive test plans and troubleshooting issues within applications and development environments.

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What qualifications do I need to apply for the Senior Staff Software Quality Engineer position at ServiceNow?

To qualify for the Senior Staff Software Quality Engineer role at ServiceNow, you need at least 12 years of experience along with a Bachelor's degree, or 8 years with a Master's degree, or 5 years with a PhD. Additionally, you should have advanced knowledge of quality engineering principles and familiarity with a variety of testing techniques and frameworks.

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How important is experience with AI in the Senior Staff Software Quality Engineer role at ServiceNow?

Experience with AI is highly regarded in the Senior Staff Software Quality Engineer role at ServiceNow. We're looking for candidates who can critically think about integrating AI into work processes and leveraging AI to enhance product quality and operational efficiency, which aligns with our goal of providing intelligent solutions.

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Can I work remotely as a Senior Staff Software Quality Engineer at ServiceNow?

Yes, ServiceNow offers flexible work personas, including remote work options, for the Senior Staff Software Quality Engineer position. We believe in a balanced and efficient work environment and support our employees in working where they are most productive.

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What tools and technologies should I be familiar with for the Senior Staff Software Quality Engineer position at ServiceNow?

For the Senior Staff Software Quality Engineer role at ServiceNow, candidates should be familiar with tools such as JavaScript, IDEs, Jenkins, Maven, and Git. Experience with various testing techniques and their application, along with solid knowledge of cloud development platforms and service-oriented architecture, is also essential.

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Common Interview Questions for Senior Staff Software Quality Engineer
Can you explain your experience with automation test frameworks as a Senior Staff Software Quality Engineer?

When answering this question, focus on any relevant frameworks you've maintained or developed. Share specific examples of your contributions and the impact they had on the quality and efficiency of the testing process.

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What strategies would you use to design testing for new features?

Discuss your approach to collaborating with developers to understand feature requirements. Highlight how you would create a testing strategy that aligns with both technical specifications and user experience, ensuring thorough coverage.

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How do you handle collecting and reporting quality metrics in software testing?

Describe your method for defining and tracking key quality metrics, such as test coverage, defect rates, and time-to-fix. Explain how you use these metrics to drive decision-making and improve testing strategies in your team.

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Can you provide an example of a challenge you faced in a previous QA role and how you overcame it?

Share a specific challenge related to software quality and describe your analytical approach to diagnosing the issue. Discuss the steps you took to resolve it and the results, emphasizing your problem-solving skills.

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What role does AI play in your quality engineering process?

Talk about your experience leveraging AI for testing automation or insights. Share examples of how you've integrated AI tools into your workflows to enhance productivity or accuracy within the testing lifecycle.

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Describe your experience working in a Scrum team environment as a Senior Staff Software Quality Engineer.

Explain how you’ve collaborated in Scrum teams, participating in ceremonies like sprints and retrospectives. Highlight how you contribute to agile processes and ensure quality throughout the development cycle.

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What programming languages are you proficient in that are relevant for this position?

List the programming languages you are comfortable with, specifically JavaScript, and provide examples of projects where you've used these skills effectively, showcasing your technical proficiency in software development.

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How do you ensure compliance with coding standards and best practices in your testing?

Discuss your approach to enforcing coding standards within your team. Explain the methods you use to review code, conduct walk-throughs, and ensure that best practices are adhered to in testing scripts and frameworks.

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What is your experience with various testing techniques?

Provide insight into the testing techniques you've employed, such as performance, unit, and integration testing. Share examples of scenarios where each technique was used effectively and how they contributed to the overall quality of the product.

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How do you stay updated with the latest trends in quality engineering and software testing?

Explain your methods for continuous learning in the quality engineering space. Mention any relevant certifications, workshops, or communities you participate in that help you stay current with industry advancements and technologies.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 9, 2025

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