Sr Dir., Global Sales Compensation

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Lead and drive the governance aspects of the global sales compensation process including  exception management, manager/participant inquiries, and plan performance evaluation
• Work cross-functionally with Finance and Sales Ops to further relationships and joint understanding of sales compensation policy and practice
• Be an escalation point to head-off and/or enable Sales and Sales Ops to resolve and navigate sales compensation issues
• Work directly with the India Sales Compensation Leader to drive operational simplification, organizational development, and strategy
• Ensure best practice implementation and business excellence across entire function
• Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs to the Sales function.  
• Collaborate with the Sales, Sales Ops, BU, Finance and HR leadership teams to design and deploy sales incentive programs
• Partner with Finance and Payroll on payout administration to ensure accurate and timely payments
• Create a positive team environment and support corrective actions identified from the Employee Value Survey (EVS)
• Help support the purpose and culture of the Team and Company

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years of HR, Finance, Accounting, Sales Ops, Sales Compensation Design/Administration, or Strategic & Operational business experience, separately or in combination
• 5+ years managing teams of individuals and people managers
• Managed formal or informal projects with a demonstrated record of delivering business and organizational outcomes
• Superb leadership and influencing skills
• Experience building strong, diverse, high performing teams
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups as a 1st and 2nd line manager
• Passion for, and demonstrated success in, understanding and fulfilling internal or external customer needs; problem solving, entrepreneurial mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Software industry domain expertise is a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $194,900 - $350,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.