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Quality Assurance Coordinator - job 1 of 3

Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

 

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

Our Anchorage, AK laboratory is looking for a Quality Assurance Coordinator to join their team! The Quality Assurance Coordinator will assist with the administration and document control of the Quality Assurance system set forth by the laboratory's policies and procedures in accordance with the accrediting body and regulatory compliance.

Job functions:

  • Provides assistance in administration and document control of the Quality Assurance system
  • Under the direction of the Quality Assurance Management, maintains the EHS site and North American Operations Procedures (processes SOPs, routes SOPs for routine review, maintains a current index for each section of the Manual, assigns numbers to new SOPs, publishes and approves SOPs into the appropriate department folders, routes SOPs to other sites, and archives SOPs).
  • Maintains SOPs and forms
  • Answers customer questions pertaining to administrative matters in efficient manner that cultivates trust and reliability
  • Answers and directs customer inquiries to the appropriate technical staff or management
  • Sets up and maintains records/data management system to capture all records control requirements, including maintenance of files, quality assurance, information conversions, and systems automation
  • Maintains the company’s Form/Worksheet Control System (assigns numbers to new forms/worksheets, assigns revision codes to revised forms/worksheets, and copies and files forms/worksheets into the appropriate department binders)
  • Documents assignment, tracks, and brings to closure Change Control Requests
  • Assists in managing and controlling customer methods0Assists in managing customer protocols and reports including Method Transfer, Method Validation and Stability.0Adheres to internal standards, policies, and procedures
  • Performs other administrative tasks and duties as assigned

Qualifications

  • High School diploma or equivalent (Required)    
  • 0-2 years of job related experience (Preferred)
  • Proficient English language skills (Required)
  • Basic mathematical skills (Required)
  • Intermediate reasoning skills/abilities (Required)
  • Intermediate computer skills (Required)
  • Strong attention to detail (Required)
  • Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. (Required)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Quality Assurance Coordinator, SGS

Are you passionate about quality assurance and looking to take your first big step in the industry? SGS, the world's leading Testing, Inspection and Certification company, is excited to welcome a Quality Assurance Coordinator to our Anchorage, AK laboratory! In this vibrant role, you'll jump into action with the administration and document control of our Quality Assurance system, making sure everything aligns with our high standards and regulatory compliance. Working alongside a supportive team, you'll be responsible for maintaining our EHS site and North American Operations Procedures, including drafting, routing, and approving standard operating procedures (SOPs). You'll also manage customer inquiries, ensuring they receive the right information and support, fostering trust along the way. Your organizational skills will shine as you oversee our records/data management system, keeping all quality assurance requirements in check. Given the fast-paced environment, you'll tackle multiple projects with enthusiasm and precise attention to detail. If you have a high school diploma and some relevant experience—perhaps around 0-2 years—and you're equipped with strong English language skills and computer proficiency, this role might just be the perfect place to launch your career. At SGS, we believe in the power of precision and quality, and we can't wait for you to join us in delivering excellence across the globe!

Frequently Asked Questions (FAQs) for Quality Assurance Coordinator Role at SGS
What does a Quality Assurance Coordinator do at SGS?

A Quality Assurance Coordinator at SGS plays a vital role in ensuring quality control processes are adhered to within the laboratory. This includes maintaining the Quality Assurance system, managing SOPs, handling customer inquiries, and keeping an organized records management system to comply with our strict quality standards.

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What qualifications are needed to become a Quality Assurance Coordinator at SGS?

To apply for the Quality Assurance Coordinator position at SGS, candidates must have a high school diploma or equivalent. While 0-2 years of job-related experience is preferred, what’s most important are strong attention to detail, proficiency in English, and good organizational skills.

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How does the Quality Assurance Coordinator contribute to customer satisfaction at SGS?

The Quality Assurance Coordinator at SGS plays a key role in customer satisfaction by efficiently handling inquiries and ensuring that all information is communicated effectively. By managing and organizing quality assurance documents, they provide customers with the reliable service they expect, reinforcing SGS’s commitment to quality and trust.

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What are the main responsibilities of a Quality Assurance Coordinator at SGS?

Main responsibilities of a Quality Assurance Coordinator at SGS include document control, administration of the Quality Assurance system, maintaining SOPs, responding to customer inquiries, and overseeing records management. They are essential in ensuring operational excellence within our laboratories.

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Is prior experience required for the Quality Assurance Coordinator role at SGS?

While prior experience in quality assurance is preferred for the Quality Assurance Coordinator role at SGS, it's not strictly required. What matters more are your skills, attention to detail, and your ability to manage multiple projects effectively in a dynamic environment.

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Common Interview Questions for Quality Assurance Coordinator
What techniques do you use to ensure accuracy and reliability in quality assurance?

Highlight your attention to detail and describe methods you've utilized in your work or studies such as thorough documentation, regular audits, and adherence to SOPs in a previous role or project.

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How do you prioritize tasks when managing multiple projects as a Quality Assurance Coordinator?

Talk about your time management skills, perhaps sharing specific tools or techniques you use, such as prioritization matrices or daily planning sessions, to keep tasks organized and on schedule.

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Can you describe your experience with document control systems?

Discuss any familiarity with document management tools you've used to maintain compliance and ensure quality standards, and emphasize your ability to adapt and learn new systems.

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How would you handle a situation where you discovered a serious compliance issue?

Showcase your problem-solving skills and stress the importance of transparent communication, detailing an approach where you would investigate the issue while collaborating with management and technical staff to devise a resolution.

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What is your understanding of the role SOPs play in quality assurance?

Explain the importance of SOPs in maintaining consistency and reliability in processes, detailing how following them ensures compliance with both internal standards and external regulations.

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How do you stay updated on industry standards and regulatory compliance in quality assurance?

Mention resources you utilize such as relevant industry publications, webinars, or workshops to remain informed and engaged in the evolving landscape of quality assurance and compliance.

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Describe a time when you had to assist someone with a customer inquiry. How did you approach it?

Share a specific example demonstrating your communication skills, your ability to understand customer needs, and how you navigated the inquiry to provide accurate and helpful information.

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What software or tools are you familiar with for managing quality assurance documentation?

Discuss any relevant software you have experience with, such as content management systems or specific software used for record-keeping, and emphasize your adaptability to learn new systems.

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In your opinion, what attributes make a successful Quality Assurance Coordinator?

Talk about essential attributes like attention to detail, strong communication skills, organizational ability, and a solid understanding of compliance as key components for success in this role.

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What motivates you to work in quality assurance?

Provide insights into your passion for quality and compliance, perhaps mentioning a personal or professional experience that illustrates your commitment to maintaining high standards in your work.

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SGS is an inspection, verification, testing, and certification company. The company inspects agricultural products, minerals, petroleum and petrochemicals, motor vehicles, and consumer goods. SGS is headquartered in Geneva, Switzerland.

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Full-time, on-site
DATE POSTED
March 20, 2025

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