Director, Site Quality (Ohio)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

The Director of Site Quality is responsible for developing, implementing, evaluating, and maintaining the site's Quality systems, as well as leading the Quality Assurance & Control systems for a 503a registered compounding facility that produces solid oral dosage, Rx, and OTC products. This role ensures that the organization’s internally compounded products meet the established standards for quality, integrity, and efficacy.

As a key member of the site leadership team, the Director will partner with Operations leadership to foster a Quality culture that emphasizes Quality by Design and Continuous Improvement. They will direct all aspects of Quality for the company’s non-sterile compounding sites and collaborate with other leaders to set policies, ensure adherence to those policies, and comply with relevant state and federal regulations, including those from the boards of pharmacy, USP, and FDA.

The Director of Site Quality will be responsible for approving and releasing all compounded products. Other key responsibilities include overseeing site Quality Assurance and Quality Control documentation, managing regulatory inspection activities, and ensuring compliance with industry standards.

Additional duties include managing the Quality department budget, hiring and developing Quality personnel, conducting employee appraisals and competency evaluations, and leading the overall Quality organization.

This position reports to the VP of Quality Non-Sterile and requires working onsite at our New Albany, Ohio facility.

You Will:

• Implement policies and procedures to ensure compliance with relevant statutes and regulations, and meet regulatory reporting requirements for R&D, Compounding, Dispensing, and Fulfillment.

• Develop and lead the Quality Unit team at the site.

• This role will serve as one of the Designated Person(s) per USP  795 and 797.

• Collaborate closely with the PIC (Pharmacist in Charge) and site GM

• Provides expertise and guidance in interpreting USP and FDA regulations, agency guidelines, and internal policies to assure compliance.

• Ensure quality system performance is measured and routinely reported to the executive management.

• Assist in escorting and providing information to regulatory officials during company audits/inspections.

• Performs a variety of managerial tasks and duties to ensure the appropriate day-to-day operations of Quality Assurance and Quality Control.

• Ensures activities are completed within scheduled timeframes. (i.e. regulatory submissions/reports, CAPAs, investigations, ADRs, complaint closure, and all elements of the Quality System etc.)

• Ensures adequate training (and documentation) of employees to SOPs, and Quality Assurance processes.

• Collaborates in the design and implementation and successful launch of new products. 

• Develop & negotiate Quality Agreements with new and existing direct material suppliers, vendors, and any CDMOs.

• Provide oversight for audits and visits to ensure 3rd party suppliers & vendors meet regulatory requirements.

You Have:

• Bachelor’s degree or equivalent in Science or Pharmacy degree preferred. 

• 8+ years of experience in Quality Assurance with current Good Manufacturing Practices.

• Experience working with 503A, 503B Outsourcing facilities or pharmaceutical manufacturing is required. 

• Experience with solid oral dosage and sterile injectables is a plus

• Must have experience with implementing new Quality Assurance and/or Control systems & processes in a high-growth environment. 

• Demonstrated experience directly managing teams, including cross-functional people leadership; remote people leadership experience is a plus.

• Experience working in a nimble fast-paced matrix organization

• Willingness and ability to quickly come up to speed on quality requirements & regulations in new fields.

• Comfortable working in a fluid environment, and managing fluctuating priorities.

• Demonstrated knowledge and understanding of cGMP requirements and FDA  21CFR Parts 210,211, 11 regulations

• Strong understanding of USP regulations for Compounding Facilities and related requirements.

• Excellent communication skills with the ability to influence and drive both internal and external decisions.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers

• 401k benefits with employer matching contribution

• Offsite team retreats

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.