Department Secretary, Partial Hospitalization Program (Full Time Days)
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Functions as the Department Secretary and supports the Intake Specialist and Billing Clerk for the Innovations Partial Hospitalization Program. Also provides support for the Practice Administrator and Clinical Manager of Partial Hospital Programming.JOB DUTIES AND RESPONSIBILITIES:
- Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.
- Complies with Network and departmental policies regarding issues of employee, patient, and environmental safety and follows appropriate reporting requirements.
- Complies with Network and departmental policies regarding attendance and dress code.
- Types letters to physicians, referral sources, interdepartmental personnel and various other persons as designated by the responsible staff in a timely manner.
- Schedules patients for admissions for the Innovations program.
- Answers telephones in a friendly and courteous manner, uses good judgement to route calls to appropriate staff.
- Ensures timely initiation of intake procedures through telephone intervention, completion of the intake assessment, and utilizing the EPIC In-basket messaging process.
- Verifies benefits/authorization requirements of patients accepted into the program prior to admission.
- Registers patients according to hospital procedure.
- Compiles daily schedule and arranges transportation needs.
- Compiles daily schedule in the EPIC system for both therapist and physician schedules.
- Maintains the Policy and Procedure Manual in conjunction with the Program Supervisor.
- Maintains files of correspondence coming into and going out of the program – scanning appropriate documents in records as indicated.
- Types agendas, memos, reports, and forms for the Program when necessary.
- Tracks supplies and submits order requests through hospital vendors.
- Prepares new patient forms/packets. Scans items in a timely manner into EPIC.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 7 hours a day in 2-hour increments. Standing up to 1 hour per day in 10-minute increments. Walking up to 1 hour per day in 10-minute increments. Uses hands and fingers frequently for typing, data entry, and filing. Lifting and carrying up to 10 pounds occasionally. Occasional stooping and bending, rarely reaches above shoulder level. Normal hearing as it relates to conversation and telephone. Normal vision and ability to read computer monitor.
COMMUNICATIONS:
Must be able to communicate with the treatment team, referral sources, inter-hospital staff, and psychiatric patients and their families.
ADDITIONAL REQUIREMENTS:
Familiarity with psychiatric treatment methods and terminology preferred. Aptitude with EPIC and computer data entry. Must be able to independently organize and prioritize workload and meet schedules and deadlines on a daily basis. Must be able to drive to sister Partial Hospital Programs within the Network to assist with staffing needs and training as needed.
EDUCATION: High School Diploma
TRAINING AND EXPERIENCE: On the job training, computer usage/data entry skills
WORK SCHEDULE: Routinely Monday through Friday, day shift (8:00am - 4:30pm)
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
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At St. Luke's University Health Network, we're seeking a dedicated Department Secretary for our Partial Hospitalization Program in Allentown, PA. This full-time position is all about collaboration and support, where you will play a vital role in enhancing patient care and administrative efficiency. Your day-to-day tasks will include maintaining patient confidentiality, answering calls with courtesy, and scheduling patient admissions for the Innovations Program. You will also be responsible for managing correspondence, tracking office supplies, and ensuring that our clinical team has everything they need to provide exceptional care. Reporting to the Practice Administrator and Clinical Manager, you'll be the backbone of our team, ensuring that our operations run smoothly. With your strong organizational skills and ability to communicate effectively with a variety of stakeholders, you'll help us meet our mission of delivering excellent care, regardless of a patient's ability to pay. If you're detail-oriented, able to navigate EPIC software, and passionate about supporting mental health services, consider joining us at St. Luke's – where you're not just an employee but a valuable part of a compassionate team striving to make a difference in the community!
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