Catering Manager 3 - job 1 of 2

As a Catering Manager 3 at Sodexo in Grambling, you will oversee various catering events, managing anywhere between 1 to 10 events simultaneously. Your responsibilities include engaging with clients to ensure their needs are met, ensuring catering services are executed flawlessly, and maintaining high customer satisfaction. You’ll also supervise staff, implement service level improvements, and train a professional catering team using community members and students.

To apply for the Catering Manager 3 position at Sodexo in Grambling, candidates should have at least an associate's degree or equivalent experience, coupled with a minimum of two years in a management role and one year in food or culinary services, including catering. Strong organizational and leadership skills are essential, along with the ability to cultivate positive client relationships.

Sodexo prioritizes quality service in catering at Grambling by aligning their operations with customer expectations. Catering Managers are tasked with understanding client needs, promoting customer-centered culture, and ensuring adherence to HAACP standards. Continuous improvement efforts are integral to maintaining high service levels and customer satisfaction.

The working hours for a Catering Manager 3 at Sodexo in Grambling are flexible, as events can take place during nights, weekends, and some holidays. This position requires a hands-on approach and adaptability to various schedules, making it essential for you to be available for a wide range of catering activities.

As a Catering Manager 3 at Sodexo, you can expect a comprehensive benefits package that includes medical, dental, and vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, and career growth opportunities, including tuition reimbursement. Sodexo is committed to fostering a supportive work environment for all employees.

When managing multiple catering events, prioritization and delegation are key. It’s important to create a detailed schedule outlining responsibilities and timelines for each event. Utilize your team effectively by assigning specific tasks and encourage regular communication to ensure everyone is aligned and prepared.

To effectively answer this question, reflect on an instance where you went above and beyond for a client. Discuss specific actions you took, how it positively impacted the event, and the feedback you received. Highlight your problem-solving skills and customer service approach to demonstrate commitment to client satisfaction.

Ensuring food safety and compliance begins with adhering to HAACP standards. Discuss the importance of training your staff on food handling procedures, conducting regular inspections, and maintaining open lines of communication with your team regarding any safety concerns. Emphasize how vigilance can prevent issues before they arise.

Handling last-minute changes requires flexibility and a calm demeanor. Always be prepared for adjustments in plans, and practice active listening to understand the client's new requests. Discuss how you would quickly assess the situation, communicate with your team, and implement changes efficiently without compromising service quality.

Building rapport with clients starts with clear communication and being approachable. Share examples of how you initiate conversations, actively listen to their needs, and follow up regularly. That personal touch fosters trust and creates lasting relationships that enhance the overall client experience.

When describing your leadership style, highlight elements such as supportive, collaborative, or inclusive. Share specific examples of how you motivate your team, instill a sense of pride in their work, and foster an environment where everyone feels valued and heard, ultimately contributing to a positive service culture.

Dealing with a dissatisfied client requires tact and professionalism. Upon receiving feedback, remain calm and listen thoroughly to their concerns, express empathy, and assure them that you're there to resolve the issue. Discuss potential solutions on the spot to alleviate their discomfort, demonstrating your commitment to exceptional service.

To drive sales growth in catering services, focus on understanding the market and anticipating client needs. Share strategies like offering packages, seasonal menus, or promotions. Additionally, showcase previous successes and how collaboration with clients can yield innovative catering solutions that attract new business.

Teamwork in catering management is crucial for ensuring smooth operations and overall success. Highlight how coordinated efforts are essential when executing multiple events concurrently. Share examples of how a strong team fosters creativity, supports one another, and ultimately leads to a memorable experience for clients.

In your response, identify key differentiators such as Sodexo's commitment to community engagement, emphasis on customer satisfaction, or the diverse culinary options they provide. Link these elements to your personal values and express excitement about being part of a company that prioritizes quality and innovation.