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Parts Counterperson - Stevens Creek BMW - job 1 of 2

Company Description

Stevens Creek BMW is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Please check out our website and what we have to offer! 

Salary: $65,000 to $80,000 + 

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.
  • And more... https://jobs.sonicautomotive.com/benefits 

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Parts Counterperson plays a critical role in ensuring our service team has the parts and resources they need to deliver exceptional automotive repairs.

Duties and Responsibilities:

  • Assist technicians by accurately identifying and sourcing parts for service and repairs.
  • Maintain and organize inventory in the parts department to ensure availability and efficiency.
  • Process incoming shipments, verify accuracy, and stock parts in designated locations.
  • Collaborate with the service team to prioritize urgent part requests and minimize downtime.
  • Monitor inventory levels and coordinate reordering to prevent shortages.
  • Provide excellent customer service to internal team members and external vendors.
  • Maintain accurate records of parts transactions, receipts, and adjustments.
  • Ensure compliance with dealership policies and safety protocols.

Qualifications

Preferred:

  • At least 2 - 3 years of Parts Counter experience in a dealership setting.
  • BMW parts certification and/or luxury dealership experience.
  • Strong knowledge of automotive parts and systems.
  • Experience in a high-volume service department.
  • Proficiency in using parts lookup software CDK, and dealership management systems.
  • Detail-oriented with excellent organizational and multitasking abilities.

Required:

  • All applicants must be authorized to work in the USA.
  • Valid driver's license and good driving record.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

(The Parts Counterperson Position has a Pay Scale consisting of the following elements and ranges.  Wages include hourly pay rate of nineteen dollars an hour. The position may also pay commission compensation which is based on the value or amount of parts revenue department achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

  • FULL TIME
  • Saturday availability required

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Parts Counterperson - Stevens Creek BMW, Sonic Automotive

Are you looking for an exciting opportunity to join a rapidly growing dealership? Stevens Creek BMW is on the hunt for a dedicated Parts Counterperson to become a vital part of our amazing team! Located at 4343 Stevens Creek Blvd, Santa Clara, CA, we pride ourselves on delivering exceptional service and fostering a collaborative atmosphere. In this role, you’ll be pivotal in ensuring our service technicians have the parts they need for repairs, and that means you get to work closely with a talented team every day. Your responsibilities will include identifying and sourcing parts, maintaining inventory, processing shipments, and most importantly, providing outstanding customer service to both our team and vendors. We believe in investing in our employees, which is why we offer award-winning training and plenty of room for growth within the company. With competitive salaries ranging from $65,000 to $80,000 plus additional commissions and bonuses based on your performance, we assure you that your hard work will be rewarded. At Stevens Creek BMW, we emphasize teamwork, recognition, and a positive work environment. If you possess a strong knowledge of automotive parts, have a couple of years of dealership experience, and are ready to reinvent your career with us, we'd love to hear from you. Join us, and discover a workplace where your contributions truly matter and career advancement is just around the corner!

Frequently Asked Questions (FAQs) for Parts Counterperson - Stevens Creek BMW Role at Sonic Automotive
What are the responsibilities of a Parts Counterperson at Stevens Creek BMW?

The Parts Counterperson at Stevens Creek BMW is responsible for assisting technicians with sourcing parts, maintaining inventory organization, processing incoming shipments, and ensuring compliance with dealership policies. This role is key to minimizing downtime and enhancing service efficiency.

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What qualifications do I need to apply for the Parts Counterperson position at Stevens Creek BMW?

To be considered for the Parts Counterperson role at Stevens Creek BMW, candidates should have 2-3 years of experience in a dealership setting, strong knowledge of automotive parts, and proficiency in parts lookup software. A valid driver's license and authorization to work in the USA are mandatory.

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What are the benefits of working as a Parts Counterperson at Stevens Creek BMW?

Stevens Creek BMW offers a comprehensive benefits package including competitive salaries, medical, dental, and vision insurance, 401k plans, PTO, and special employee benefits on car purchases. Our award-winning training programs and low turnover rate reflect our commitment to employee satisfaction.

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How does performance affect compensation for the Parts Counterperson role at Stevens Creek BMW?

Compensation for the Parts Counterperson position at Stevens Creek BMW includes a base hourly wage along with commission based on parts sales. You also have the potential to earn production bonuses based on individual or team performance.

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Is it necessary to have BMW parts certification to apply for the Parts Counterperson position at Stevens Creek BMW?

While having BMW parts certification is preferred, it is not mandatory to apply for the Parts Counterperson position at Stevens Creek BMW. Candidates with strong dealership experience in a high-volume service department will also be considered.

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Common Interview Questions for Parts Counterperson - Stevens Creek BMW
Can you describe your experience working in a dealership environment as a Parts Counterperson?

When answering, focus on your specific roles and responsibilities in previous positions, highlighting your experience with parts management, customer interaction, and teamwork, and how these experiences will allow you to excel at Stevens Creek BMW.

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How do you handle a situation where a part is out of stock and the service team needs it urgently?

Discuss your approach to quickly sourcing alternatives or expediting orders. Highlight your communication skills with both the service team and suppliers, demonstrating your proactive nature.

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What do you know about automotive parts and systems, specifically for BMW vehicles?

It would be beneficial to showcase your understanding of BMW's parts and systems, mentioning any specific training you have. Also, mention your use of parts lookup software to source the correct components efficiently.

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Describe a time when you provided excellent customer service in your previous job as a Parts Counterperson.

Provide a specific example illustrating your effort to go above and beyond for a customer, whether it was resolving a concern, ensuring a quick turnaround time, or providing valuable product insights.

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What strategies do you use to maintain an organized inventory?

Discuss methods such as categorization, regular audits, and staying updated on incoming shipments. Emphasize the importance of organization for minimizing errors and enhancing productivity.

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How do you prioritize your tasks during a busy day in the parts department?

Explain your approach to task prioritization, such as addressing urgent requests first, maintaining a balanced workload, and ensuring communication with teammates to optimize service times.

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Can you explain the process you follow for processing incoming shipments?

Outline your step-by-step process, which may include verifying shipment contents, recording parts in the inventory system, organizing parts into designated areas, and proactively checking for any discrepancies.

Join Rise to see the full answer
How do you stay current with changes in automotive technology related to parts?

Talk about how you keep up with industry news, participate in training sessions, and leverage relationships with vendors who inform you about new products and technologies relevant to BMW parts.

Join Rise to see the full answer
What safety protocols do you consider important in the parts department?

Discuss specific safety protocols you've followed in the past, such as proper lifting techniques, safe handling of hazardous materials, and keeping a clean work environment to prevent accidents.

Join Rise to see the full answer
Why do you want to work at Stevens Creek BMW as a Parts Counterperson?

Highlight what interests you about Stevens Creek BMW specifically, such as their values, training opportunities, or reputation within the automotive industry. Make it personal and genuine to show your alignment with their mission.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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DATE POSTED
April 13, 2025

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