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Technician - Crown Lexus

Company Description

At Crown Lexus, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

  • After 1 year of employment, technicians are eligible for a health insurance premium plan with monthly premiums paid for by Sonic Automotive
  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

Duties and Responsibilities:

·       Receive repair orders from dispatcher and take to stall area.

·       Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

·       Diagnose cause of any malfunction and perform repair.

·       Communicate with parts department to obtain needed parts.

·       Save and tag parts if the job is under warranty or if requested by the customer.

·       Examine the vehicle to determine if additional safety or service work is required.

·       Notify service advisor immediately if additional work outlined is not needed or required.

·       Notify service advisor immediately if repairs cannot be completed within the time promised.

·       Document work performed.

·       Road-test vehicles when required or refer to the test technician, keeping in mind that the customer vehicle should not be used for personal errands.

·       Supervise work of any apprentice technicians as assigned.

·       Attend factory-sponsored training classes.

·       Keep abreast of factory technical bulletins.

·       Ensure that customers’ cars are kept clean.

·       Keep shop area neat, clean, and be able to account for all dealership-owned tools at all times.

·       Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.

·       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Salary: $30 - $39 / hour based on experience

(The Technician Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $30.00 - $39.00.)

**Ask about our Tenure Bonus program that begins at 6 months from hire date.  Bonus pay up to $3.50 per flat rate hour!!!

Qualifications

·       High CSI is a must.

·       ASE or manufacturing training.

·       High school diploma or the equivalent.

·       Valid driver’s license and a good driving record.

·       Manual dexterity.

·       Good Judgment.

·       All applicants must be authorized to work in the USA.

·       All applicants must perform duties and responsibilities in a safe manner.

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$71760 / YEARLY (est.)
min
max
$62400K
$81120K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Technician - Crown Lexus, Sonic Automotive

Are you a skilled Technician looking to join a thriving team? At Crown Lexus, part of the Sonic Automotive family, we’re eager to welcome you on board! Located in Ontario, CA, our dealership is more than just a place to work – it’s a community dedicated to your professional growth and personal success. As a Technician, you’ll take on a vital role in diagnosing and repairing vehicles, ensuring every car meets our high standards. Whether you’re performing engine checks or supervising apprentice technicians, your expertise will shine here. We prioritize your development with award-winning training programs and a supportive environment where peer recognition is encouraged. Plus, we take pride in our low employee turnover rate because we invest in our people, offering competitive benefits such as health insurance, a 401k plan, and paid time off. And let’s not forget our awesome perks, including a personal Automotive Concierge Service and special offers on vehicle purchases. If you’re passionate about delivering top-notch service and want to be part of a team that celebrates hard work and dedication, Crown Lexus is the place for you. Join us to enjoy a fulfilling career while ensuring every customer leaves happy and safe in their vehicles. Ready to make an impact? We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Technician - Crown Lexus Role at Sonic Automotive
What are the responsibilities of a Technician at Crown Lexus?

As a Technician at Crown Lexus, you will be responsible for performing vehicle repairs and maintenance as specified in service orders. This includes diagnosing malfunctions, communicating with the parts department, documenting your work, and ensuring that all repairs meet dealership and factory standards. You'll also supervise apprentice technicians and stay updated on factory training.

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What qualifications are required for the Technician position at Crown Lexus?

To qualify for the Technician role at Crown Lexus, you will need a high school diploma or equivalent, a valid driver's license with a clean driving record, and relevant ASE or manufacturing training. Strong judgment, manual dexterity, and a commitment to safety are also important.

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How does Crown Lexus invest in its Technicians' training and development?

Crown Lexus values professional growth, offering award-winning training programs and opportunities for advancement. Technicians are encouraged to attend factory-sponsored classes to stay current with new technologies and techniques, ensuring you continually enhance your skills in a supportive environment.

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What are the benefits of working as a Technician at Crown Lexus?

Technicians at Crown Lexus enjoy an array of benefits, including health insurance premiums paid by Sonic Automotive after one year of employment, a competitive 401k plan, dental, vision, and paid time off. Additionally, you'll benefit from a personal Automotive Concierge Service and other perks designed to enhance your work experience.

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What is the expected salary range for a Technician at Crown Lexus?

The salary for a Technician at Crown Lexus ranges from $30 to $39 per hour, depending on experience. Plus, you can earn additional compensation through our Tenure Bonus program, which allows for up to $3.50 in bonus pay per flat rate hour after six months of employment.

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Common Interview Questions for Technician - Crown Lexus
What experience do you have that makes you a good fit for the Technician position at Crown Lexus?

In responding to this question, focus on your hands-on experience in automotive repair, highlighting any specific training such as ASE certifications or dealer-specific training programs. Emphasize how your skills align with the demands of the role at Crown Lexus.

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Can you explain your process for diagnosing vehicle issues?

When answering this question, describe a systematic approach that you follow when diagnosing vehicle problems. Discuss how you utilize tools, refer to repair manuals, and collaborate with colleagues when necessary, illustrating your thoroughness and attention to detail.

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How do you prioritize tasks when multiple repairs are assigned?

Share your strategy for prioritizing tasks based on urgency, customer needs, and the objectives set by the service manager. Mention how effective communication with team members and service advisors helps you maintain efficiency in your workload.

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How do you stay updated on the latest automotive technologies?

Articulate your commitment to continuous learning, mentioning factory training opportunities, industry publications, or memberships in professional associations that help keep you informed about the latest automotive advancements.

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What steps do you take to ensure customer satisfaction during repairs?

Discuss the importance of communication with customers throughout the repair process. Emphasize your commitment to providing transparent updates, explaining repairs in layman's terms, and ensuring that every completed job exceeds customer expectations.

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Describe a challenging repair you faced and how you resolved it.

Use this question to showcase your problem-solving skills. Detail a specific situation that was particularly challenging, explain the steps you took to diagnose the issue, and describe how your persistence and expertise led to a successful resolution.

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How would you handle a situation where a customer is unhappy with service?

Approach this question by discussing your focus on empathy and professionalism when dealing with customer complaints. Explain how you would listen to their concerns, communicate potential solutions, and follow up to ensure their satisfaction.

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What do you believe is the key to a successful Technician team?

Share your thoughts on teamwork and collaboration, emphasizing the importance of open communication, mutual support, and shared goals in fostering a high-performing technician team. Mention your willingness to mentor others and learn from your peers.

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What safety protocols do you follow when working as a Technician?

Describe your understanding of safety protocols, touching on the importance of working in a clean and organized environment, utilizing personal protective equipment, and adhering strictly to company safety policies.

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Why do you want to work for Crown Lexus specifically?

Tailor your answer to demonstrate your familiarity with Crown Lexus's values, award-winning training programs, and company culture. Highlight how these aspects align with your career goals, making it clear that you see a future with the company.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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March 18, 2025

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