User Researcher, Subscriptions

As a User Researcher at Spotify, your primary responsibility will be to identify and conduct user research to address key business questions and inform new product innovations. You'll define and execute comprehensive research plans, deliver insights through storytelling, and build strong relationships with stakeholders to translate findings into actionable product improvements and business strategies.

To be considered for the User Researcher role at Spotify, applicants should have a minimum of 5 years of user research experience, with expertise in both exploratory and evaluative qualitative research. A degree in Psychology or Human Computer Interaction, or relevant professional experience is essential for this position.

Spotify prioritizes a user-centered, evidence-based approach to product development. As a User Researcher, you will advocate for these principles by utilizing qualitative insights to inform product strategies and decisions, ensuring that user needs and experiences drive innovations in the subscriptions space.

The work environment for a User Researcher at Spotify in Stockholm is dynamic and collaborative, encouraging creativity and innovation. With flexibility in work location, including remote options for meetings, you’ll be part of a highly motivated team while also enjoying a balanced approach to your work-life rhythm.

A User Researcher impacts the user experience at Spotify by evaluating user feedback and behavior to uncover insights that drive product improvements and innovations. These insights directly influence how millions of users interact, engage, and enjoy services on the platform, ultimately enhancing their overall experience.

In interviews, clearly outline your experience with various user research methodologies, such as surveys, interviews, and usability testing. Highlight specific projects where you effectively utilized these methods, and explain their impact on product development.

Discuss your approach to prioritizing projects by considering business needs, user insights, and aligning with organizational goals. Provide examples of how you’ve balanced strategic priorities with user needs in past roles.

Demonstrate your ability to engage stakeholders by discussing methods like regular updates, collaborative workshops, or storytelling techniques. Sharing a specific instance where you successfully garnered stakeholder buy-in through engagement will illustrate your effectiveness.

Explain your process for synthesizing research findings into clearly articulated insights. Discuss using frameworks to communicate effectively and provide examples of how you’ve turned insights into tangible product improvements in previous roles.

Provide a specific instance of a challenging project. Describe the objectives, your approach to overcoming hurdles, and the successful outcomes, emphasizing your problem-solving skills and adaptability.

Share the sources you use to stay informed, such as industry publications, webinars, and professional networks. This showcases your commitment to staying relevant and enhancing your expertise in user experience.

Outline the core principles that inform your user-centered design philosophy. Discuss how these principles have influenced your research projects and led to improved user satisfaction in your previous roles.

Provide a concrete example illustrating how your research influenced a key product decision. Detailing the research process and the outcomes will emphasize your ability to create meaningful impacts.

Discuss specific tools you are proficient in, such as usability testing software, survey platforms, or analytics tools. Highlight how you’ve leveraged these tools in past projects to yield actionable insights.

Explain your commitment to diversity and inclusion in research practices by sharing strategies for reaching diverse user groups. Discuss steps you take to ensure research findings are representative and inclusive of all user experiences.