Job details
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Customer Success Associate - job 1 of 2
Spring Health is looking for a Customer Success Associate to ensure the success and satisfaction of valued customers by collaborating closely with Strategic Account Managers.
Skills
- Exceptional organizational and communication skills
- Adaptability to change
- Self-motivated and team-oriented
- Technical proficiency with tools and responsibilities
Responsibilities
- Act as a support resource and secondary point of contact for assigned customers
- Collaborate with cross-functional teams to resolve customer issues
- Participate actively in customer meetings under the direction of SAM
- Assist in the creation and maintenance of project documents and ticket entries
- Maintain accurate customer information in Spring Health Admin
- Investigate and resolve member issues
- Compile Quarterly Business Review (QBR) slide decks
- Coordinate the preparation and distribution of member marketing materials
- Foster collaboration across departments
- Manage open tickets efficiently
Education
- Bachelor's degree or equivalent work experience
Benefits
- Health, Dental, Vision benefits starting on day one
- Flexible paid time off and holidays
- Parental leave
- Financial support through benchmarked salary, incentive pay, and equity
- Professional development reimbursement
- Focus Fridays and Weeks for work-life balance
To read the complete job description, please click on the ‘Apply’ button
Spring Health Glassdoor Company Review
April Koh
3.5
Spring Health DE&I Review
4.2
CEO of Spring Health
Approve of CEO
Average salary estimate
$74300
/ YEARLY (est.)
min
max
$66500K
$82100K
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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184 jobsMATCH
Calculating your matching score...
BADGES 
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Mission Driven
Empathetic
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Learning & Development
Mental Health Resources
Social Gatherings
Fitness Stipend
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$66,500/yr - $82,100/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 18, 2024
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