Systems Analyst-Patient Engagement
Overview
St. Luke’s Health System in Boise, ID is seeking a Systems Analyst to join our Patient Engagement team.
With a high degree of latitude, the Systems Analyst reviews business requirements, analyzes and evaluates existing and/or proposed systems and designs and develops IT system solutions in response. This role participates in and leads teams through work efforts which may include configuration, implementation of and on-going maintenance and support for production application systems with broad impact. Participates in identification and prioritization of work efforts with leaders and/or stakeholders.
Duties/Responsibilities:
- Build, configure, and program applications to meet user requirements for new and optimized workflows in designated software applications and systems.
- Implements new software applications and systems, performs upgrades consistent with project plan(s), technical specifications, and operations requirements of the health system. Provide proactive remediation of potential issues.
- Identify and diagnose issues that arise in the supported application area as well as issues that impact other application teams, and work to resolve them. Assess severity of issues and prioritize responses as appropriate.
- Tests and validates software applications and systems to ensure proper operation, implementation of software design and end-user acceptance
- Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
- Assist in developing project plans and details. Apply principles of Project Management (may include but not limited to: project schedules, agile principles, budget and status reports) to accomplish project objectives.
- Ensures documentation is provided for support, end user training and testing/validation. May provide implementation support with end users.
- Follows established protocols in the execution of all activities to ensure the safety and security of information system assets, processes, and data.
- Possesses expert knowledge in impacted areas. Handles the most complex issues and problems across multiple platforms.
- Coaches and leads others in acquiring knowledge and provides expert advice. May serve as an evaluator of staff within the team. Provides leadership, coaching and/or mentoring to a subordinate group; may act as a “lead” or supervisor.
- Perform other duties and responsibilities as assigned.
Minimum Qualifications:
- Education: Bachelors degree or experience in lieu of degree
- Experience: 6 years relevant experience.
- Licenses/Certifications: None
Preferred Qualifications:
- Epic Certification in MyChart (or ability to obtain within 3 months) or certifications in other Epic applications (e.g., EpicCare Ambulatory, Cadence, Prelude, Tapestry, etc.)
- Experience with Epic systems, workflows, end-user needs, and system configurations
- Experience with API integrations, HL7 interfaces, or third-party system connections
- Previous experience in healthcare IT, clinical informatics, or revenue cycle operations
What’s in it for you
At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Average salary estimate
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Are you a Systems Analyst with a passion for enhancing patient engagement? Join the incredible team at St. Luke's Health System in Boise, ID! As a vital member of our Patient Engagement team, you'll leverage your analytical skills to review business needs and develop innovative IT solutions that directly improve patient experiences. You'll be responsible for configuring, implementing, and maintaining critical application systems with a far-reaching impact across our healthcare services. Your role involves developing applications tailored to user requirements, testing and validating software, and ensuring seamless integration into clinical workflows. You'll also take the lead on projects, utilizing your project management expertise to create detailed plans and timelines, while actively collaborating with stakeholders to prioritize work. With a focus on preventive issue remediation, you’ll diagnose and resolve system challenges promptly. Not only will you coach and mentor others in your field, but your leadership will help shape the future of patient engagement strategies at St. Luke's. Plus, we fully support your professional growth, offering training and development opportunities to ensure you meet your career ambitions. St. Luke's is dedicated to caring for our team members as much as we care for our patients, providing excellent benefits beyond traditional offerings. If you're ready to make a difference in healthcare, we want to hear from you!
St. Luke’s is driven by our mission to improve the health of people in the communities we serve, which is grounded in our focus on population and community health. Our strategy leads us to achieving our vision as we build upon and enhance our repu...
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