Head of Design | Founding Designer

As the Head of Design at Starbridge, you will be responsible for overseeing all aspects of product design, user experience, and workflows for our Revenue AI Platform. This includes collaborating with the Chief Product Officer on product strategy and closely working with the Head of Engineering on implementation.

Candidates for the Head of Design role at Starbridge should possess at least 4 years of experience in B2B SaaS product design, with a strong focus on user experience. Familiarity with working in venture-backed startups is ideal, along with a product manager mindset and the ability to handle complex project workflows.

At Starbridge, you'll thrive in a dynamic and fast-paced environment that encourages creativity and innovation. We embrace ambiguity and value a collaborative approach, where your insights and ideas can significantly impact the organization's design direction and user experience.

The Head of Design plays a crucial role in realizing Starbridge's mission by creating intuitive and engaging user experiences that facilitate transparency and accessibility in public procurement. Your design decisions will help businesses win more public sector contracts and ultimately enhance community well-being.

Starbridge prides itself on fostering an inclusive, innovative, and entrepreneurial culture. For the Head of Design, this means working in a team-oriented environment where collaboration, open communication, and a passion for solving complex problems are highly valued.

When approaching user experience design for complex workflows, it’s essential to segment the user journey into manageable parts. I focus on simplifying user tasks while ensuring clarity and functionality to enhance the overall experience.

My design process typically begins with user research and feedback collection, followed by brainstorming sessions to generate ideas. I then create wireframes and prototypes, seeking input from stakeholders before finalizing the design for implementation.

Balancing user needs with business objectives involves deep understanding of both perspectives. I prioritize user-centered design principles while aligning features with the company’s strategic goals, ensuring that solutions are beneficial for both users and the business.

One challenging project was redesigning a legacy product with overlapping functionalities. I organized workshops with various stakeholders to identify pain points and work collaboratively towards a streamlined solution, ultimately delivering a more cohesive product.

I typically use tools like Figma for design and prototyping, as it supports collaboration well. Additionally, I rely on user testing platforms such as UserTesting to gather feedback efficiently and iterate based on real user experiences.

I continually engage with the design community through online courses, webinars, and design meetups. This allows me to stay informed about industry trends and best practices while also inspiring my own work.

Success metrics can vary by project, but I often focus on user engagement, task completion rates, and user satisfaction scores to gauge the effectiveness of a design, ensuring alignment with project goals and user expectations.

I approach cross-functional collaboration by fostering open communication and regular check-ins with other teams. Understanding different viewpoints allows me to incorporate valuable insights into my designs and ensure alignment with overall project objectives.

Feedback is crucial in my design process; it helps identify areas of improvement and ensures the final product meets user needs. I prioritize incorporating constructive feedback at all stages, from early ideation through to final design.

To ensure accessibility, I integrate guidelines such as WCAG into my design process. I also implement user testing sessions with diverse groups to gather feedback and make necessary adjustments for an inclusive user experience.