Head of Payments - iGaming

About Us

We are an innovative iGaming company offering a comprehensive suite of crypto-focused products, including sportsbook and casino experiences. By combining cutting-edge technology with a deep understanding of the crypto space, we aim to revolutionise the betting and gaming experience for a global audience.

Our mission is to create the most effortless and accessible betting and gaming entertainment experience, delivering innovation and personalisation at every touchpoint.

Our vision is to become a leading player in the betting industry by combining seamless user experiences with groundbreaking personalisation and community-driven engagement.

Whether it’s through competitive sportsbook offerings or immersive casino gameplay, we are dedicated to creating a unique and engaging platform. Join us in shaping the future of crypto iGaming.

Purpose of the Role

We are seeking a Head of Payments to lead and manage our crypto-first payments strategy, ensuring seamless transaction processing, compliance, security, and treasury management. As the company expands, this role will also oversee the integration and management of fiat payment solutions, creating a hybrid payments ecosystem that balances efficiency, security, and compliance.

The ideal candidate will have extensive experience in crypto and fiat payments, financial operations, and risk management, preferably within the iGaming, fintech, or blockchain sectors.

As this is a fully remote role, the successful candidate will also need to demonstrate exceptional self-discipline, strong communication skills, and the ability to build trust and collaboration across distributed teams.

Role and Responsibilities

Payments & Treasury Management

• Oversee and manage crypto and fiat transaction processing systems, ensuring secure, fast, and cost-effective deposits and withdrawals.

• Implement treasury management strategies, maintaining liquidity for withdrawals and mitigating volatility risks.

• Ensure optimal use of hot and cold wallets for crypto and efficient fiat liquidity management.

• Automate reconciliation processes for accurate transaction monitoring and reporting.

Vendor & Relationship Management

• Act as the primary point of contact for crypto and fiat payment processors, blockchain infrastructure providers, and banking partners.

• Assess and manage partnerships with third-party payment providers (e.g., CoinsPaid, MoonPay, BitPay, traditional PSPs).

• Work closely with NE Group's payment processing system to evaluate gaps and areas for improvement in both crypto and fiat transactions.

Collaboration with Internal Teams

• Work closely with Product, Compliance, Risk, and Finance teams to streamline both crypto and fiat payment flows.

• Support the VIP and Customer Support teams by resolving payment-related issues quickly and effectively.

• Partner with the Marketing team to optimize bonus structures and transaction efficiency.

Continuous Improvement & Strategy

• Optimize payment processing efficiency, reducing transaction costs and withdrawal times across crypto and fiat methods.

• Explore and implement AI-driven fraud detection solutions for enhanced security.

• Stay updated on blockchain, fiat, and payment industry trends, ensuring our platform remains at the forefront of innovation.

Work Experience and Skills

Essential Experience:

• 8+ years of experience in crypto and fiat payments, financial operations, or fintech, ideally in iGaming or high-risk industries.

• Deep knowledge of blockchain transactions, fiat payment gateways, and wallet management.

• Proven expertise in risk management, compliance (AML, KYC), and fraud detection.

• Experience working with crypto-friendly banking partners and off-ramp providers, as well as traditional PSPs and acquiring banks.

Essential Skills:

• Strong leadership and team-building skills.

• Excellent analytical and problem-solving abilities.

• Ability to balance innovation, security, and compliance in a fast-growing environment.

• Effective communication skills with technical and non-technical stakeholders.

Desirable Experience/Skills:

• Experience building and scaling crypto and fiat payments teams.

• Strong network within the payments and banking industry.

• Knowledge of financial risk modeling and liquidity management

Personal Qualities and Behavioral Traits

Essential Qualities or Behaviors:

• Detail-oriented, with a strong commitment to security and compliance.

• Proactive mindset, always seeking opportunities to optimize payment flows.

• Ability to work independently and thrive in a fast-paced, remote environment.

Desirable Qualities or Behaviours:

• Passion for crypto, blockchain technology, and traditional payments.

• Enthusiasm for working in a startup/scale-up environment.

• Interest in sportsbook and casino operations.

Relationships

Key Internal Relationships:

• COO

• Finance, Risk & Compliance Teams

• Product, Marketing, and Operations Teams

• VIP & Customer Support Teams

Key External Relationships:

• Crypto & Fiat Payment Processors & Banking Partners

• Blockchain Infrastructure & Off-Ramp Providers

• Fraud & Risk Management Services

Superduper is a leading web3 entertainment company that develops rich IP, as well as games and other media around for each IP. Superduper also develops a web3 publishing and rewards platform called Portal.

Portal's proprietary technology facilitates interoperability of onchain virtual goods and economies, unifying the web3 gaming ecosystem that has been fragmenting through the expanding range of blockchains, wallets, marketplaces, and other parts of the web3 stack.