IT Professional I

An IT Professional I at Texas A&M University in Galveston is responsible for a broad range of tasks including installing, configuring, and maintaining workstation hardware and software. This role involves troubleshooting network issues, providing centralized support for computing needs on campus, and assisting management in planning and coordinating operational matters to achieve departmental goals. Additionally, you'll provide training to student workers and ensure compliance with quality standards.

To qualify for the IT Professional I role at Texas A&M University in Galveston, candidates need a Bachelor's degree or an equivalent combination of education and experience. Additionally, at least four months of student worker or customer service experience is required. Preferred qualifications include certifications such as Microsoft MCSA SQL, Cisco CCNA, and more.

Employees in the IT Professional I position at Texas A&M University in Galveston enjoy a variety of benefits including health, dental, and vision insurance, paid vacation days and sick leave, as well as automatic enrollment in the Teacher Retirement System of Texas. There are also opportunities for professional development including free access to LinkedIn Learning and tuition assistance for further education.

Texas A&M University is dedicated to the professional growth of IT Professional I staff through numerous resources like access to free LinkedIn Learning courses, financial support for attending workshops and conferences, and educational release time. The culture fosters lifelong learning, allowing staff to continually enhance their skills and knowledge in the IT field.

As an IT Professional I at Texas A&M University in Galveston, you can expect a welcoming and collaborative work environment focused on diversity and inclusion. The culture values various perspectives and strengths, encouraging teamwork and a high degree of support among colleagues in order to foster an engaging and productive atmosphere.

When answering this question, focus on specific scenarios where you've successfully identified and resolved workstation problems. Describe the steps you took during the troubleshooting process, the tools you used, and how your intervention improved overall performance or user satisfaction.

In your response, showcase your organizational skills by discussing how you assess urgency and importance. Mention specific techniques, such as using task management tools or strategies for effective time management, to emphasize your ability to handle multiple responsibilities efficiently.

Highlight any previous experience where you have trained staff or students on technical processes or software usage. Discuss your approach to make complex information accessible and engaging, and mention positive feedback you may have received from trainees.

Describe the critical nature of maintaining system security in your response. Provide examples of security protocols you’ve implemented or followed, and discuss how security impacts overall operations and protects sensitive information in an organization.

Explain the steps you take to adhere to quality standards in your work as an IT Professional I. Discuss how you evaluate your work against departmental benchmarks, and the importance of accuracy and diligence in maintaining compliance.

In your answer, mention specific resources you utilize to keep your knowledge updated, such as online courses, webinars, or professional networks. This demonstrates your commitment to continuous learning and adapting to technological advancements.

Share a detailed account of a team project, including your role and contributions. Emphasize the collaborative efforts, communication strategies in place, and how the teamwork led to successful outcomes or improved efficiency.

Highlight your proficiency in key tools and software relevant to the role, such as systems you’ve configured, managed, or troubleshot. Be specific about your experience with relevant platforms and how you utilized these tools to deliver effective IT support.

Provide a specific example of a challenging situation with a customer or user and detail your approach to resolving it. Highlight your communication skills and patience, emphasizing how you managed to find a solution while maintaining a positive interaction.

In your answer, express your passion for technology and problem-solving. Share specific aspects of IT that excite you, such as innovation, collaboration, or continuously learning new skills, to convey your enthusiasm for a career in this field.