Customer Order Representative $24/HR - IMMEDIATE HIRE

As a Customer Order Representative at TEKsystems, your key responsibilities will include managing around 75 inbound calls daily and processing approximately 100 customer orders. You will receive and process orders through various channels such as phone, fax, and email. You’ll also address customer inquiries related to their orders, manage order-to-cash processes, generate new orders, and resolve general product questions, ensuring a high level of customer satisfaction.

To qualify for the Customer Order Representative position at TEKsystems, candidates must have at least two years of customer service or call center experience. Background in managing customer orders is preferred, and healthcare experience is a plus. Excellent communication skills and experience with updating CRM systems and using ERP software are essential to perform effectively in this role.

Absolutely! The Customer Order Representative position at TEKsystems offers significant opportunities for advancement. Employees can demonstrate their skills and dedication while managing customer orders, which can lead to potential upward mobility within the company, especially after the probationary period when hybrid schedules may also become available.

As a Customer Order Representative at TEKsystems, you will enjoy a variety of benefits, including medical, dental, and vision coverage, critical illness and accident insurance, a 401(k) retirement plan, short and long-term disability, a life insurance plan, and transportation benefits. There are also programs for health spending accounts and an employee assistance program to support your wellness.

The work environment for a Customer Order Representative at TEKsystems in Chelmsford is fully onsite, fostering a collaborative and engaging workplace culture. You'll be part of a dynamic team focused on transformation and delivering exceptional customer service while being supported by leadership and resources that encourage professional growth.

When managing high call volumes, it’s important to prioritize your tasks effectively and stay organized. Ensuring a calm demeanor while actively listening to the customer’s concerns will help in resolving their issues quickly. Techniques such as taking notes during calls and summarizing the customer's needs can facilitate efficient service, which is critical for any Customer Order Representative.

As a Customer Order Representative, experience with CRM systems and ERP software is vital. Discussing your familiarity with such systems and providing examples of how you’ve used them to manage customer orders, track progress, and resolve issues will demonstrate your technical proficiency and capability in streamlining operations.

Provide a specific example where you successfully navigated a challenging customer situation. Detail the steps you took to understand the issue, communicate with the customer clearly, and resolve their problem effectively, emphasizing your ability to empathize and find solutions critical for customer satisfaction.

Express your enthusiasm for TEKsystems, highlighting its reputation in the industry and the growth opportunities the position offers. Mention how the company's commitment to transformation aligns with your career ambitions and how you admire its customer-focused approach in healthcare.

Discuss specific organizational strategies you implement to process orders efficiently, such as prioritizing tasks based on urgency, maintaining detailed records, and implementing follow-up systems to ensure no orders are overlooked. This showcases your ability to manage workload effectively.

In handling discrepancies, it’s essential to address the issue promptly and calmly. Explain how you would investigate the problem, communicate with the relevant departments, and keep the customer informed throughout the process, reinforcing your commitment to service quality.

Communication is key in customer order management. Explain how it helps in understanding customer needs, providing updates, and ensuring that all parties are aligned. Highlight your ability to communicate clearly and empathetically, which is crucial for a Customer Order Representative.

Discuss how you value collaboration, support team members, and contribute to a positive work atmosphere. Providing examples of how you’ve worked with others to solve issues or improve processes can illustrate your team-oriented mindset.

Emphasize the importance of empathy and active listening in providing exceptional customer service. Point out that understanding the customer's perspective allows for better solutions and fosters a trusting relationship, which is essential for a Customer Order Representative.

When faced with numerous customer requests, explain that you assess the urgency and impact of each request, prioritizing accordingly. Mention how effective time management and organization skills play a significant role in ensuring all customers feel valued and attended to.