Polish Speaking Customer Support for Transportation Services Department - job 1 of 2

As a Polish Speaking Customer Support Representative at The House of Mercier, your main responsibilities will include responding to customer inquiries via phone, email, and chat in Polish regarding our transportation services. You’ll assist with bookings, cancellations, and changes, ensuring customer satisfaction by resolving complaints and issues promptly. Additionally, you'll educate clients on the various transportation options available and document all interactions accurately in our CRM system.

To qualify for the Polish Speaking Customer Support position at The House of Mercier, you must be fluent in Polish and preferably have proficiency in English. Prior experience in customer support, particularly in the transportation or logistics sector, is highly beneficial. Strong communication skills, especially active listening and problem-solving abilities, are essential. You should also be detail-oriented, organized, and capable of managing multiple tasks efficiently.

Important skills for a Polish Speaking Customer Support Representative at The House of Mercier include excellent communication, customer service expertise, and problem-solving abilities. You should be able to work well under pressure, remain organized, and maintain a positive attitude while assisting customers. Familiarity with CRM systems and proficiency in standard office software will also help you excel in this role.

As a Polish Speaking Customer Support Representative at The House of Mercier, you will enjoy a competitive monthly salary along with two extra salaries per year. Moreover, we provide fully paid training and a relocation package that covers flights, transfers, and hotel accommodations. Additional benefits include a monthly performance bonus and private insurance to ensure you are well taken care of.

To apply for the Polish Speaking Customer Support position at The House of Mercier, you can submit your resume and cover letter highlighting your relevant experience and skills. Be sure to express your enthusiasm for customer service and your fluency in Polish. Check our company website for further application details and to see if you're a match for our team!

When discussing your previous experience in customer support during your interview for the Polish Speaking Customer Support role, focus on specific examples where you successfully resolved customer issues or enhanced their experience. Highlight any metrics, such as response time or customer satisfaction ratings, to demonstrate your capabilities.

In your interview, explain your approach to prioritizing tasks by describing a systematic method you use to address customer inquiries. For instance, you can mention assessing the urgency of each inquiry and deciding which ones require immediate attention based on customer need and the potential impact on service.

When asked about handling difficult customers, share specific strategies you apply, such as active listening, empathizing with their situation, and providing solutions that align with their needs. Discuss how you maintain professionalism and a positive attitude, even when facing challenges.

Explain how you stay informed about the company's policies and procedures. You might say you regularly review resources, participate in team training sessions, and consult with colleagues when unsure, thereby reinforcing your commitment to providing accurate information as a Polish Speaking Customer Support Representative.

In your response, highlight your openness to feedback and how you view it as an opportunity for personal growth. Provide examples of how you’ve implemented feedback to improve your performance in previous roles and discuss the importance of adapting to enhance customer service.

Share your passion for helping others and the satisfaction that comes from resolving customer challenges. Illustrate this by recounting specific instances where you made a positive impact on a customer's experience, especially in roles similar to the Polish Speaking Customer Support position.

When answering this, express your admiration for The House of Mercier's commitment to matching talent with opportunities worldwide. Mention how the company's values align with your personal principles and how excited you are about contributing to their mission in the Transportation Services Department.

Discuss methods you use to stay updated, such as subscribing to industry newsletters, following relevant social media channels, and participating in training opportunities. Show your genuine interest in the transportation industry and your commitment to provide customers with the best service possible.

Choose a specific story where you exceeded customer expectations. Focus on how you identified a need beyond the original request and took the initiative to offer a solution, showcasing your proactive approach as a Polish Speaking Customer Support Representative.

Emphasize your adaptability and resourcefulness. You might explain your approach to managing such situations, such as offering to find a colleague who speaks Polish or using translation tools while ensuring the customer feels valued and understood throughout the interaction.