Job details

Retail Customer Service Supervisor Portage SLP

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TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Who We’re Looking For: You.

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

6126 S. Westnedge St.

Location:

USA TJ Maxx Store 0268 Portage MI

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Average salary estimate

$29700 / YEARLY (est.)

min

max

$29120K

$30280K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Customer Service Supervisor Portage SLP, TJX Companies

As a Retail Customer Service Supervisor at TJ Maxx in Portage, Michigan, you'll be stepping into an exciting role where every day brings new challenges and opportunities for growth. Here at TJX Companies, we're proud to embrace diversity and foster a collaborative environment. In this position, you're not just overseeing a front-end team; you're leading with heart, ensuring our customers receive prompt and courteous service while promoting our amazing loyalty programs. You’ll engage directly with customers, maintaining a clean and organized store that reflects our commitment to excellence. Your leadership will shine as you train and mentor Associates, helping them personalize customer experiences and promoting our credit offerings. You'll be expertly balancing administrative duties like assigning registers and coordinating breaks with the crucial task of maintaining team morale. Plus, addressing customer concerns promptly and effectively is key in ensuring a positive store experience. With our commitment to providing ongoing training and support, you’re set up for success. If you're ready to inspire a team in a role that allows you to flex your organizational skills while directly impacting customer satisfaction, then join us at TJ Maxx, where your career can grow as vibrantly as our business!

Frequently Asked Questions (FAQs) for Retail Customer Service Supervisor Portage SLP Role at TJX Companies

What are the key responsibilities of a Retail Customer Service Supervisor at TJ Maxx?

As a Retail Customer Service Supervisor at TJ Maxx, your primary responsibilities include overseeing the front-end team to ensure exceptional customer service, training and mentoring Associates, addressing customer concerns, and maintaining a clean and organized store environment. You'll also promote loyalty programs and support management in achieving store goals.