Job details

Italian Speaking Customer Solutions Specialist

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As a customer solutions specialist, you will be primarily responsible for handle frontline customer inquiries, issues, provide technical support and troubleshoot to ensure high customer satisfaction. You will be required to respond to customers when they reach out with any concerns – whether it is via call in or through email. To drive the customer experience, you will initiate outbound phone calls to inform the customers about the progression of their ongoing queries/cases and keep track of all the relevant details. A Customer Solutions Specialist is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. If you do not have enough information to resolve customer queries you conduct further investigations. At the same time, you are patient, empathetic, communicative and have the capacity to stay focused in a busy work environment.

Key Tasks and Responsibilities

· Responsible for handling customer support and technical-support related questions of customers and partners

· Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

· Help customers with information about the products and services, using relevant call handling protocols outlined in the procedures

· Ensure the required quality delivery of the service

· Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction

· Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures

· Ensure compliance to customer Data Privacy and Security Policy

· Communicate positively with team members, customers, and other partners

· If required, collaborate with Level 2 Customer Solution Specialist colleagues to efficiently handle customer queries

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

· Good Knowledge of Microsoft Office products

· CRM Software platforms experience preferred

Behavioral:

· Highly customer focused.

· Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.

· Effective follow-up skills

· Excellent organizational skills

· Good attention to detail

· Excellent problem-solving skills

· Working both collaboratively and individually

· Planning & Organizing

· Positive conduct

Qualifications [EDUCATION and/or EXPERIENCE]

· A High school diploma or equivalent, College level preferred

· Previous experience in BPO and Customer Service and/or technical account preferred

· Have a proven track record demonstrating the skills and qualities outlined in this document.

Languages

Good command of written and spoken English (Speech, Written, Reading, Comprehension)

For Multi-lingual roles supported languages are French, German, Dutch, Italian, Spanish, Portuguese, Polish

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
Competitive salary
Cafeteria
Team building and free time activities
Modern office environment

What You Should Know About Italian Speaking Customer Solutions Specialist, transcosmos (TCIS)

As an Italian Speaking Customer Solutions Specialist at Transcosmos, you'll be at the forefront of delivering an exceptional customer experience. Your primary responsibility will be handling a variety of frontline inquiries and technical support issues, ensuring that our customers receive prompt and effective assistance. You’ll engage with customers through calls and emails, providing valuable insights, troubleshooting complex issues, and guiding them through our product offerings with a friendly demeanor. You'll be proactive, reaching out to customers to update them on the progress of their queries and documenting all interactions meticulously to maintain a high level of service quality. This role requires a blend of patience and strong communication skills, as you’ll be navigating technical details while fostering a positive rapport with customers. If you enjoy solving problems and have experience in customer support, you're in the right place! You'll also benefit from a supportive work environment designed for collaboration and growth, with in-depth training provided to sharpen your skills and integrate seamlessly with the team. With Transcosmos, you can expect competitive compensation, opportunities for team-building activities, and a workplace culture that prioritizes customer-centric values. Join us and become a key player in enhancing our customers' journey!

Frequently Asked Questions (FAQs) for Italian Speaking Customer Solutions Specialist Role at transcosmos (TCIS)

What are the primary responsibilities of an Italian Speaking Customer Solutions Specialist at Transcosmos?

As an Italian Speaking Customer Solutions Specialist at Transcosmos, your main responsibilities will include addressing customer inquiries and technical issues via phone and email, providing essential support throughout the customer experience. You will engage directly with customers, ensuring timely and effective resolutions to any issues while maintaining the highest standards of communication, all while adhering to the company's policies.