Receptionist - Part Time PM Shift Weekends

As a Receptionist at The Terrace, you will greet visitors, manage incoming phone lines, perform clerical tasks such as data entry, and coordinate doctor appointments for guests. Additionally, you will be responsible for monitoring the employee entrance and providing general support to ensure a smooth flow of operations in our medical facility.

To qualify for the Receptionist position at The Terrace, you should have prior experience in a healthcare or medical setting. A high school diploma or GED is required, along with strong PC skills and proficiency in Microsoft Office applications like Word, Excel, and Outlook. Excellent written and verbal English communication skills are essential to effectively interact with our residents and their families.

The part-time Receptionist position at The Terrace is scheduled for the PM shift on weekends, specifically from 2:00 PM to 10:00 PM on Saturdays and Sundays. This schedule allows for a perfect work-life balance, especially for those who need flexibility in their availability.

Receptionists at The Terrace enjoy a variety of benefits including flexible scheduling, an employee recognition program, annual merit increases, and educational assistance. Additionally, you will have the chance to participate in the Refer-a-Friend program, where you can earn bonuses for bringing new team members on board.

Working at The Terrace as a Receptionist means becoming part of a close-knit team that emphasizes compassionate care for residents. Unlike traditional medical facilities, our focus is on building relationships and providing emotional support. You will be an integral part of our family-oriented culture that prioritizes personal connections and a positive environment.

It’s important to remain calm and professional when dealing with difficult visitors. Listen carefully to their concerns, empathize with their feelings, and try to provide a solution or guide them to someone who can help. Demonstrating patience and understanding is key in this role.

Discuss your previous roles in healthcare, highlighting relevant duties and how they prepared you for the Receptionist position. Mention your familiarity with medical terminology, patient interactions, and any administrative tasks you've performed in a medical environment.

Emphasize your passion for providing excellent customer service and your ability to foster relationships with residents and their families. Share your experience and skills relevant to the role, such as communication abilities, organizational skills, and a willingness to learn.

When prioritizing tasks during a busy shift, I would focus on urgent matters first, such as addressing visitor needs and managing phone calls. I would also make a list of tasks to ensure that nothing important is overlooked while maintaining flexibility to adapt to changing situations.

Share a specific example where you greeted someone warmly, assisted them promptly, and went above and beyond to ensure they felt comfortable. Highlight how your actions positively impacted the person's experience.

Discuss the importance of patient confidentiality and your commitment to adhering to HIPAA regulations. Explain your approach to safeguarding sensitive information, which includes restricting access and discussing patient-related matters only with authorized personnel.

I would approach the resident with empathy and understanding, listening to their concerns without interruption. Offering reassurance and asking how I can help, I would ensure they feel heard and valued during their time in the facility.

Express your comfort and experience with multitasking, particularly with phone systems. Highlight your ability to manage incoming calls while also attending to visitors, and discuss any relevant skills that assist in managing multiple tasks simultaneously.

Articulate your admiration for The Terrace's commitment to quality care and its family-oriented environment. You may want to express your desire to contribute to a positive atmosphere and provide compassionate care to residents.

Emphasize the importance of teamwork in healthcare and your belief in supporting colleagues. Share examples of how collaboration and good communication have facilitated better outcomes for patients and improved workflows in your experience.