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Receptionist - Part Time PM Shift Weekends

Company Description

  • Start Date:  ASAP, we have a new employee orientation class starting soon
  • Hourly Wage: $15.00
  • Shift:  8 hour shifts; PM 
  • Schedule:  2:00-10:00 PM  -  Saturday and Sunday

You’re not just your job title. 

Your role here extends far beyond your job description.  You are a friend and family member to each resident.  You know their name and their story.  You are providing compassion and companionship to those in our care.  This family aspect is what sets us apart from other health care centers. 

When someone becomes a patient here, each of us becomes their partner on their journey to healthy living. No matter the illness, injury or limitation.

Join us and make a connection of your own.  Join us and make a difference in someone’s life.

A little more about our center:

The Terrace is a classic nursing home with a heavy emphasis on the long-term memory care resident and a small, but growing, short-term rehab unit.  This close-knit team is welcoming and always willing to jump in to help out when you need it.  What makes us unique: 

4-Star Quality measure – this means we provide excellent clinical care! We have a large memory care population and they are eager to tell you their stories. We can help you turn your job into a career – ask us about educational assistance. There is a bus stop located in front of the center and many apartment homes nearby if you want to move closer to work.

Job Description

What you will do in this role:  Having a loved one in a medical center is stressful.  As a Medical Receptionist, you will be the first happy face to greet our visitors and family members and make them feel at ease.  The functions are similar to that of a “Welcome” (reception) desk.   You are greeting guests, performing clerical tasks and managing the phone lines for a busy Medical Facility. 

Sample of daily duties:

  • Greet and direct visitors while managing the incoming phone lines
  • Create correspondence, data entry, printing, scanning, manage office supplies, and receive mail/deliveries
  • Make doctor appointments for guests and arrange the transportation
  • Monitor the employee door and ambulance bay entrance

What’s in it for you: 

  • Your opinion matters here – our administrator will ask for your input
  • Flexible scheduling – we understand emergencies come up
  • Employee recognition program
  • Annual merit increase opportunities
  • Refer-a-Friend programs – Bring your friends & earn a $ bonus $.
  • Educational Assistance program – We’ll help you $ pay $ for your classes.

Qualifications

Medical Receptionist:  officially we call this job a Concierge, but in other centers it may be called a Welcome or Front Desk Receptionist.

What we need from you:

  • Prior Experience in a Healthcare or Medical setting is preferable.   
  • Strong PC skills and proficiency with Microsoft Office including Word, Excel and Outlook
  • Strong Written and verbal English communication skills are required
  • High school diploma or GED
  • Ability to successfully pass a pre-employment physical and criminal history background check

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply.  Join us and be the reason someone smiles today.

Additional Information

Note: This overview/Ad is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  More information will be disclosed during your interview and on the formal Job Description.

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Average salary estimate

$31200 / YEARLY (est.)
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$31200K
$31200K

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What You Should Know About Receptionist - Part Time PM Shift Weekends, Transitional Care Management

Are you looking for a fulfilling part-time opportunity where you can truly make a difference? At The Terrace, we are currently seeking a Receptionist for the PM Shift on weekends. This is more than just a job; it’s about creating meaningful connections with our residents and their families. You will be their warm welcome upon arrival, offering compassion and a friendly smile that brightens their day. Located in Waukegan, IL, The Terrace is a classic nursing home devoted to providing quality care, especially for those in our memory care unit. Your duties will include greeting visitors, managing incoming phone calls, performing clerical tasks, and scheduling appointments. With a focus on teamwork, our close-knit staff goes out of their way to support one another. We pride ourselves on a family atmosphere where you can really get to know our residents and help them feel at home. With flexible scheduling and educational assistance programs, we ensure that your personal growth and satisfaction are a priority too. We invite you to join our team at The Terrace—where you can not only earn a wage but also gain a sense of purpose by being part of someone’s journey to healthy living.

Frequently Asked Questions (FAQs) for Receptionist - Part Time PM Shift Weekends Role at Transitional Care Management
What are the responsibilities of a Receptionist at The Terrace?

As a Receptionist at The Terrace, you will greet visitors, manage incoming phone lines, perform clerical tasks such as data entry, and coordinate doctor appointments for guests. Additionally, you will be responsible for monitoring the employee entrance and providing general support to ensure a smooth flow of operations in our medical facility.

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What qualifications do I need to apply for the Receptionist position at The Terrace?

To qualify for the Receptionist position at The Terrace, you should have prior experience in a healthcare or medical setting. A high school diploma or GED is required, along with strong PC skills and proficiency in Microsoft Office applications like Word, Excel, and Outlook. Excellent written and verbal English communication skills are essential to effectively interact with our residents and their families.

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What is the work schedule for the part-time Receptionist at The Terrace?

The part-time Receptionist position at The Terrace is scheduled for the PM shift on weekends, specifically from 2:00 PM to 10:00 PM on Saturdays and Sundays. This schedule allows for a perfect work-life balance, especially for those who need flexibility in their availability.

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What benefits does The Terrace offer to its Receptionists?

Receptionists at The Terrace enjoy a variety of benefits including flexible scheduling, an employee recognition program, annual merit increases, and educational assistance. Additionally, you will have the chance to participate in the Refer-a-Friend program, where you can earn bonuses for bringing new team members on board.

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What makes working at The Terrace unique for a Receptionist?

Working at The Terrace as a Receptionist means becoming part of a close-knit team that emphasizes compassionate care for residents. Unlike traditional medical facilities, our focus is on building relationships and providing emotional support. You will be an integral part of our family-oriented culture that prioritizes personal connections and a positive environment.

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Common Interview Questions for Receptionist - Part Time PM Shift Weekends
How would you handle a difficult visitor at the reception desk?

It’s important to remain calm and professional when dealing with difficult visitors. Listen carefully to their concerns, empathize with their feelings, and try to provide a solution or guide them to someone who can help. Demonstrating patience and understanding is key in this role.

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Can you describe your experience in a healthcare setting?

Discuss your previous roles in healthcare, highlighting relevant duties and how they prepared you for the Receptionist position. Mention your familiarity with medical terminology, patient interactions, and any administrative tasks you've performed in a medical environment.

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What makes you a good fit for the Receptionist position at The Terrace?

Emphasize your passion for providing excellent customer service and your ability to foster relationships with residents and their families. Share your experience and skills relevant to the role, such as communication abilities, organizational skills, and a willingness to learn.

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How would you prioritize tasks during a busy shift?

When prioritizing tasks during a busy shift, I would focus on urgent matters first, such as addressing visitor needs and managing phone calls. I would also make a list of tasks to ensure that nothing important is overlooked while maintaining flexibility to adapt to changing situations.

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Describe a time you made someone feel welcome.

Share a specific example where you greeted someone warmly, assisted them promptly, and went above and beyond to ensure they felt comfortable. Highlight how your actions positively impacted the person's experience.

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What steps do you take to maintain confidentiality in a healthcare setting?

Discuss the importance of patient confidentiality and your commitment to adhering to HIPAA regulations. Explain your approach to safeguarding sensitive information, which includes restricting access and discussing patient-related matters only with authorized personnel.

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How would you assist a resident who is feeling anxious or upset?

I would approach the resident with empathy and understanding, listening to their concerns without interruption. Offering reassurance and asking how I can help, I would ensure they feel heard and valued during their time in the facility.

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What is your comfort level with handling multiple phone lines?

Express your comfort and experience with multitasking, particularly with phone systems. Highlight your ability to manage incoming calls while also attending to visitors, and discuss any relevant skills that assist in managing multiple tasks simultaneously.

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Why do you want to work at The Terrace?

Articulate your admiration for The Terrace's commitment to quality care and its family-oriented environment. You may want to express your desire to contribute to a positive atmosphere and provide compassionate care to residents.

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What is your approach to teamwork in a healthcare setting?

Emphasize the importance of teamwork in healthcare and your belief in supporting colleagues. Share examples of how collaboration and good communication have facilitated better outcomes for patients and improved workflows in your experience.

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DATE POSTED
March 11, 2025

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