Part Time Service Tech / Advisor

As a Part Time Service Tech / Advisor at Trek, your primary responsibilities include troubleshooting bike repairs, providing excellent customer service, and ensuring that all bikes are well-maintained. You'll be the go-to person for customers who need assistance with their bikes, helping them select accessories and providing maintenance tips. Your role also requires you to support the Service Manager when they are unavailable, representing the service team and building lasting relationships with customers.

To be considered for a Part Time Service Tech / Advisor position at Trek, you should exhibit stellar customer service skills and a willingness to learn about bike maintenance and repairs. While prior shop experience is appreciated, your ability to communicate effectively and provide excellent hospitality is critical. We value self-motivation and a team-oriented approach, as these attributes contribute to a positive working environment.

Important skills for a Part Time Service Tech / Advisor at Trek include strong communication skills, problem-solving abilities, and an aptitude for hands-on work with bicycles. Attention to detail, interpersonal skills, and a genuine love for cycling are also essential. By demonstrating these qualities, you can effectively assist customers while ensuring their bikes remain in excellent condition.

The expected salary range for a Part Time Service Tech / Advisor at Trek is between $19.00 - $21.00 per hour. This competitive pay reflects the importance of the role and our commitment to compensating our employees fairly, along with offering a variety of excellent benefits to enhance your overall experience with us.

Trek offers a comprehensive benefits package for Part Time Service Tech / Advisors, including competitive healthcare options, a 401(k) with matching contributions, flexible spending accounts, and tuition reimbursement for further education. Additionally, employees enjoy discounts on Trek products and a fun, flexible workplace culture that emphasizes growth and teamwork.

When dealing with an unhappy customer, I would first listen to their concerns without interrupting. Show empathy and understanding, then assure them that you will do your best to resolve the issue. Clear communication is key; explain what you can do to fix the problem and make sure they feel valued throughout the process.

While I may not have formal shop experience, I have a passion for biking and have completed several self-taught maintenance tasks, such as changing tires, adjusting brakes, and tuning gears. I'm eager to expand my skills further and learn from trained professionals in the field.

Certainly! There was a time when a customer was nervous about assembling a new bike. I took the time to walk them through each step, reinforcing their confidence and ensuring they had a thorough understanding of the bike's parts. They left feeling empowered and grateful, which was incredibly rewarding.

Excellent customer service involves active listening, empathy, and a genuine desire to help. It’s about understanding the unique needs of each customer and providing thoughtful solutions, ensuring they have a positive experience every time they visit.

In a busy environment, I prioritize tasks by assessing the urgency and impact of each task. I keep a clear list of what needs immediate attention and use effective time management methods, ensuring that I tackle the most pressing issues first while still providing customer service.

I believe attention to detail is one of my strongest attributes. In my previous experiences, I always double-check my work, whether it's ensuring a bike is in perfect condition or maintaining accurate inventory records. This diligence helps prevent issues before they arise.

I admire Trek’s commitment to promoting cycling as a lifestyle and creating a welcoming environment for both employees and customers. I would love to contribute to this positive culture while furthering my skills in bike maintenance and repairs.

I stay updated with the latest bike technologies by reading industry publications, following relevant online forums, and attending workshops and trade shows whenever possible. This helps me remain informed about new products and service techniques.

I once encountered a bike with multiple issues that made repairs challenging. I tackled it step-by-step, diagnosing each problem systematically. I researched solutions, collaborated with colleagues, and ultimately found a resolution that satisfied the customer while enhancing my own troubleshooting skills.

Effective communication with team members is crucial. I make it a point to engage in open dialogue, provide updates on ongoing tasks, and actively encourage feedback. I find that clear communication fosters teamwork and improves our overall efficiency in providing excellent service.