Job details

Service Tech

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Katy

Summary

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Top-notch communication skills
Impressive attention to detail and a love for tinkering ‘til you figure it out
Eagerness to learn the ins and outs of servicing bicycles
A desire to continually learn proper service methods and new technologies

Trek Benefits

•   Flexible and fun company culture
•   Competitive health care -- PPO & HDHP medical plan options
•   Flexible Spending Accounts (FSA)
•   401(k) with match and Employee Stock Ownership Plans (ESOP)
•   Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•   Employee discounts on all product
•   Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Average salary estimate

$42500 / YEARLY (est.)

min

max

$35000K

$50000K

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What You Should Know About Service Tech, Trek

Are you ready to pedal your way into an exciting role as a Service Technician at Trek in Katy, Texas? At Trek, we’re not just about selling bikes; we’re passionate about creating a community that loves cycling as much as we do. In this position, your day will be filled with various tasks, such as troubleshooting and servicing bikes, ensuring that each customer leaves with a smile. Every day is different, as you’ll handle repairs on a wide range of bicycles and even be among the first to interact with new models before they hit the sales floor! Your communication skills will come in handy as you develop strong relationships with customers who rely on you for top-notch service. Whether it’s installing accessories or recommending repairs, your expertise and enthusiasm for all things cycling will shine through. We value a warm, approachable demeanor, as it goes a long way in delivering the fantastic service our brand is known for. At Trek, we believe in providing a culture that fosters growth and learning. We’ll support your journey with training, competitive benefits, and employee-focused initiatives. If you're self-motivated and love the thrill of problem-solving while helping others, we encourage you to join our vibrant team. It's not just about the job; it's about being part of a movement that makes cycling enjoyable for everyone. Come pedal through your career with us and see just how rewarding it can be at Trek!

Frequently Asked Questions (FAQs) for Service Tech Role at Trek

What are the responsibilities of a Service Technician at Trek in Katy, Texas?

As a Service Technician at Trek in Katy, Texas, your primary responsibilities include troubleshooting and repairing bikes, assisting customers with selected accessories, and ensuring all equipment is running smoothly. You'll also play a crucial role in maintaining customer relationships, as you become the go-to person for expert advice and help in keeping their bikes in peak condition.