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Program Manager- Retail Construction

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations.  

With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries, we blend local knowledge with global insight to tackle challenges of any scale.    

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world. 

Job Description

Turner & Townsend seeks an experienced Program Manager to support large-scale construction projects. The ideal project manager will be driven to provide our clients with excellent service.     

  

Responsibilities:  

  • Manage stakeholders including architects, engineers, and supply chain to deliver compliant projects. 
  • Can analyze, track, and effectively manage critical milestone activities to avoid schedule slip. 
  • Verify that effective project governance, processes and systems are utilized 
  • Ensure application of best practice on all projects 
  • Production of formal project status reports and other reports as required 
  • Monitor the progress of multiple construction projects simultaneously to ensure that the approved design standards are being applied correctly 
  • Manage the interface between all suppliers through monthly trackers and weekly reviews 
  • Manage the flow of project information between the project team through regular meetings and written communications 
  • Forecast and update key project milestones 
  • Manage and monitor local design teams in accordance with commission criteria 
  • Provide technical support to owners, architects, general contractors and regional stakeholders 
  • Rapid response to RFIs from the field 
  • Provide expertise for cost control, value engineering, and constructability guidance where required 
  • Independent review of status reports, drawing submittals, timelines and costs from architects, contractors and suppliers 
  • Client management – assist in developing excellent working relationships with Clients, with a view towards maximizing new opportunities 
  • Strategic Thinking - provide advice to project teams on approaches that can be adopted to successfully achieve both clients’ objectives and business objectives 
  • Knowledge management – ensure that key information and learnings generated from each project is captured 
  • Process improvement – Identify ways to improve internal systems and processes 
  • SOX control responsibilities may be part of this role, which are to be adhered to where applicable. 

 

Project/Program specifications: 

  • Project/Program specific responsibilities: Responsible for 20+ individual projects. Working as part of a team, client stakeholders, AHJ’s and GC’s/ vendors 
  • Market sector experience: Retail, Civil 
  • Project/program size in dollar value: Confidential 
  • Software specific requirements: Microsoft and Mac suite of products 
  • Travel 1x month

Qualifications

  • Bachelor’s degree in construction management, architecture, engineering or field related to construction. 
  • Minimum 3-5 years of relevant experience  
  • Strong organizational and management skills – ability to work effectively and collaboratively with the broader team 
  • Effective presentation skills 
  • Proficiency in Excel, Word, PowerPoint, Outlook, Procore, and construction project management tools 
  • Strong communication skills  

Additional Information

The salary range for this full-time role is $120K-$130K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

 *On-site presence and requirements may change depending on our clients' needs.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application.


All your information will be kept confidential according to EEO guidelines.

#LI-MB1

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 

Average salary estimate

$125000 / YEARLY (est.)
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What You Should Know About Program Manager- Retail Construction, Turner and Townsend

Turner & Townsend is on the lookout for a Program Manager specializing in Retail Construction, located in Seattle, Washington. As an integral part of our dynamic team, you will have the opportunity to oversee significant construction projects that make a real difference. Your primary mission will be to foster strong relationships with key stakeholders, including architects, engineers, and general contractors, ensuring that all projects adhere to both schedule and budget while maintaining the highest quality standards. Your analytical skills will shine as you track critical milestones to prevent any delays. You’ll also create detailed project status reports and facilitate communication among team members, ensuring everyone is on the same page. With a minimum of 3-5 years of relevant experience, you’ll leverage your expertise in promoting best practices throughout all stages of project management. Having an eye for detail, you'll provide technical support and swift responses to inquiries to ensure smooth operations. Experience in the retail sector is crucial as you’ll be managing around 20 projects simultaneously. We value collaboration, creativity, and strategic thinking—all wrapped in a supportive and enjoyable company culture. At Turner & Townsend, we believe in work-life balance and prioritize our employees' well-being. With an attractive salary ranging from $120K to $130K plus the potential for personal growth, your journey here will be rewarding on multiple levels. If you are a proactive leader with a passion for delivering excellent service in construction management, we would love to hear from you!

Frequently Asked Questions (FAQs) for Program Manager- Retail Construction Role at Turner and Townsend
What are the responsibilities of a Program Manager in Retail Construction at Turner & Townsend?

As a Program Manager in Retail Construction at Turner & Townsend, you'll oversee compliance and project governance for large-scale projects. Your role includes managing stakeholders, ensuring that critical milestone activities are tracked to avoid delays, and producing formal project status reports. You'll also manage project information flow and monitor local design teams to ensure they align with project criteria.

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What qualifications are required for the Program Manager position at Turner & Townsend?

To qualify for the Program Manager position at Turner & Townsend, candidates should hold a Bachelor's degree in construction management, architecture, or engineering and have 3-5 years of relevant experience. Strong organizational skills, proficiency in project management software, and effective presentation abilities are essential for success in this role.

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How does a Program Manager at Turner & Townsend ensure project compliance?

A Program Manager at Turner & Townsend ensures project compliance through rigorous oversight of project governance and ongoing communication with stakeholders. By verifying the application of best practices and providing technical support, the manager helps to maintain compliance with design standards, budgeting, and timelines.

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What challenges does a Program Manager face at Turner & Townsend?

Program Managers at Turner & Townsend encounter various challenges, including managing multiple projects concurrently, dealing with stakeholder expectations, and ensuring timely responses to RFIs from the field. Expect to leverage strong problem-solving skills to navigate these challenges effectively and maintain project momentum.

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What opportunities for professional growth are available for Program Managers at Turner & Townsend?

Turner & Townsend is committed to the professional growth of its employees, offering numerous training programs and opportunities for advancement. As a Program Manager, you’ll gain exposure to a diverse range of projects and challenges, equipping you with the skills needed to elevate your career in project management and construction.

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Common Interview Questions for Program Manager- Retail Construction
Can you describe your experience managing stakeholders in construction projects?

When answering this question, focus on specific examples where you've successfully managed relationships with architects, general contractors, or other stakeholders. Highlight your communication strategies, and emphasize how you addressed any conflicts or challenges during the process.

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How do you track project milestones and ensure schedules are met?

Discuss the tools and techniques you use for tracking milestones, such as Gantt charts or project management software. Emphasize your ability to analyze project timelines and address any potential delays proactively to keep everything on track.

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What best practices do you apply for project governance?

Share your understanding of project governance frameworks and how you implement them. Detail specific practices you enforce to ensure transparency, accountability, and effective decision-making during a project's lifecycle.

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How have you handled unexpected issues during a project?

Present a case where you faced an unforeseen challenge, explaining your approach to problem-solving. Highlight your analytical skills, decisive action, and how you collaborated with your team to find a resolution.

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How do you ensure your team remains motivated and productive?

Discuss your leadership techniques, such as providing clear communication, setting achievable goals, recognizing team achievements, and fostering a collaborative environment to keep morale high and productivity up.

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What strategies do you use to develop excellent client relationships?

Elaborate on your approach to client management, including regular communication, expectations setting, and demonstrating value. Mention any initiatives you've implemented to strengthen these relationships over time.

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Can you give an example of your technical support provided to project teams?

Reference a specific situation where you provided technical support, discussing the process you adopted and how it benefited the project outcome. Highlight your expertise and adaptability in addressing varied technical needs.

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How do you approach process improvement in project management?

Explain your commitment to continuous improvement. Share your methods for identifying inefficiencies and implementing changes that enhance workflows, promote innovation, and improve overall project delivery.

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What software tools are you proficient in, and how do they aid your project management?

Mention specific software such as Procore, Excel, and other project management tools, explaining how each tool aids in organization, tracking, communication, and overall project efficiency.

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How do you respond to requests for information (RFIs) from the field?

Describe your process for managing RFIs, including timely response strategies and collaboration with your team to ensure that accurate and prompt information is communicated back to the field to keep progress on track.

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At Turner & Townsend you’ll join an ambitious global team committed to making a difference to the most exciting projects and programmes happening around the world. If you bring your talent, enthusiasm and determination, we’ll help you realise you...

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DATE POSTED
April 2, 2025

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