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Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8AM-4:30PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 1035 Anesthesiology Admin

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the Department Chair, Department Administrator, Vice Chairs, or their designees, the Communications/Social Media Specialist develops and executes department-wide online and print communications strategies. This role is responsible for creating content, organizing information to facilitate effective communication across, and managing the department’s web design and social media presence.

I. Major Responsibilities:

1.    Internal and External Communications
•    Develop and manage department-wide newsletters and communication channels to ensure consistent messaging.
•    Draft, edit, and distribute content while proactively engaging with divisions for relevant updates.
2.    Content Development and Editorial Oversight
•    Serve as the editor for department communications, overseeing copywriting, editing, production, and distribution.
•    Ensure all content aligns with the department’s branding, tone, and strategic objectives.
3.    Media and Public Relations Support
•    Collaborate with the corporate Public Relations Department to develop press releases and visibility campaigns.
•    Provide media support when necessary to enhance department’s public presence.
4.    Website and Intranet Management
•    Design, maintain, and enhance the department’s public-facing website and internal intranet portal.
•    Work closely with the Information Systems web development team to implement updates and improvement.
5.    Social Media Strategy and Management
•    Develop and execute a cohesive social media strategy to engage faculty, staff, alumni, and the public.
•    Manage daily operations of social media platforms, including Facebook, Twitter, YouTube, and LinkedIn.
•    Monitor performance metrics, analyze engagement data, and adjust strategies for maximum impact.
•    Develop, maintain, and enforce web policies in collaboration with departmental leadership.
6.    Presentation and Multimedia Development
•    Create visually compelling presentations for departmental leadership.
•    Utilize Microsoft PowerPoint, Visio, and other multimedia tools to enhance reports and communication materials.
7.    Compliance
•    Ensure all communications align with departmental policies, branding guidelines, and regulatory requirements.
8.    Standard Staffing Level Responsibilities
•    Complies with established departmental policies, procedures and objectives.
•    Attends variety of meetings, conferences, seminars as required or directed.
•    Demonstrates use of Quality Improvement in daily operations.
•    Complies with all health and safety regulations and requirements.
•    Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
•    Maintains, regular, reliable, and predictable attendance.
•    Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1.    Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
Preferred:
1.    Certifications in Web Design, Digital Marketing, or Social Media Management.
Experience/Skill:
Required:
1.    Minimum of 2 years of experience in communications, marketing, or social media management.
2.    Proven ability to build and manage social media platforms for organizations.
3.    Strong writing, editing, and proofreading skills.
4.    Proficiency in website content management and design.
5.    Excellent organizational, interpersonal skills, and project management skills.
6.    Ability to manage multiple projects and meet deadlines.

Preferred:
1.    Experience in healthcare communications or marketing.
2.    Knowledge of HTML, WordPress, or other content management systems.
3.    Familiarity with Adobe Creative Suite, Canva, or other design tools. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

IV.     Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a normal office environment.
 

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.