MEDIA SERVICE TECHNOLOGY COORDINATOR

The Media Service Technology Coordinator at Kennedy Krieger Institute is responsible for overseeing all audiovisual and multi-media services. This includes consulting with staff on production plans, providing technology support for various events, producing and editing videos, and developing high-quality digital presentations and images. The coordinator ensures that equipment is properly maintained and operational, collaborates with leadership on best practices, and participates in meetings related to media services and technology.

To qualify for the Media Service Technology Coordinator position at Kennedy Krieger Institute, candidates should possess at least an Associate’s degree in Multi-Media Technology, Communications, or a related field, with a Bachelor’s degree preferred. A minimum of three years of professional experience in a video and multi-media production environment is necessary, along with an aptitude for delivering excellent customer service.

Excelling as a Media Service Technology Coordinator at Kennedy Krieger Institute involves honing both your technical skills and your customer service approach. Being proactive in understanding production needs, efficiently managing multi-media equipment, and staying updated with new technology will set you apart. Additionally, fostering open communication with faculty and staff will help you better meet their expectations and contribute significantly to event success.

The Media Service Technology Coordinator at Kennedy Krieger Institute supports a variety of events including conferences, training sessions, and other special gatherings. This role involves providing technical support, overseeing the equipment setup, and assisting in event production to ensure everything runs seamlessly, delivering messages effectively to the audience.

The salary range for the Media Service Technology Coordinator at Kennedy Krieger Institute is quite competitive, sitting between USD $56,157.50 and USD $97,597.76 per year. This range reflects the experience and expertise required for the position, along with the responsibilities involved in ensuring exceptional media services.

When answering this question, detail your specific roles in past projects, the types of equipment you're familiar with, and any notable achievements you’ve accomplished in previous positions. Highlight your experience with video production, editing, and any collaborative projects that demonstrate your ability to deliver high-quality results.

Discuss your organizational skills and tools you use to keep track of tasks and deadlines. Describe a specific instance where you successfully managed multiple projects, explaining how you handled scheduling, equipment setup, and last-minute adjustments while ensuring quality service.

In your response, emphasize your commitment to understanding client needs, your proactive approach to problem-solving, and your communication skills. Share an example where your efforts in customer service significantly improved an event’s outcome.

Mention specific resources you rely on for updates, such as industry publications, online courses, webinars, or professional networks. Highlight how continuous learning has positively impacted your work in past roles.

Provide a step-by-step overview of your production workflow. Discuss pre-production planning, scripting, capturing footage, editing processes, and post-production delivery methods. If relevant, mention software tools you prefer and why.

Outline the steps you would take to troubleshoot the issue calmly and efficiently. Emphasize your ability to remain calm under pressure and provide examples of past experiences where you successfully resolved issues during events.

Discuss your methods for effective communication, including active listening, clear explanations, and follow-up strategies. Provide examples of how effective communication led to improved project outcomes in your previous roles.

Explain your proactive maintenance approach, which includes regular checks and updates for all equipment, keeping records of equipment performance, and ensuring timely repairs when necessary. Mention a time when your attention to equipment maintenance avoided a potential issue during an event.

Share your graphic design experience, including tools you use and your approach to creating visually appealing presentations. Highlight how you’ve tailored designs to meet specific audience needs and enhanced communication effectiveness using graphics.

Express your passion for multi-media technology and your admiration for the impactful work of Kennedy Krieger Institute. Connect your personal career goals with the mission and values of the organization, emphasizing your enthusiasm to contribute to their events and projects.