Residential Account Executive - job 1 of 2

As a Residential Account Executive at C Spire, your primary responsibility is to acquire new residential customers within a designated geographic area. This involves conducting home visits, assessing customers' needs, and converting them to C Spire services. You're also tasked with generating your own leads, managing appointment setting, and achieving individual sales quotas, ensuring each customer receives a personalized experience.

To succeed as a Residential Account Executive at C Spire, candidates must have a proven track record of meeting or exceeding sales quotas, and relevant customer service experience for effective problem resolution. Additionally, a valid driver’s license and reliable transportation are necessary. Strong communication skills and professionalism in appearance are prerequisites along with the ability to self-motivate and organize time effectively.

C Spire expects Residential Account Executives to achieve or exceed their individual sales quotas and customer retention goals on a monthly basis. This performance is essential to contributing to overall market goals while maintaining high energy and motivation in the sales process. They must engage in various prospecting strategies and ensure customer satisfaction through proactive service.

While not mandatory, candidates for the Residential Account Executive position at C Spire benefit from having prior outside sales experience or prospecting skills. Knowledge of C Spire’s services and products, along with a four-year degree or equivalent work experience, is also preferred, especially in the telecommunications field.

Residential Account Executives at C Spire typically work flexible hours from Monday to Saturday, which may include evenings and some holidays. The role requires meeting customers at their residences, which means being active and able to stand or walk for extended periods. Additionally, the job entails working in various weather conditions and occasionally lifting materials up to 40 lbs.

When answering this question, highlight a specific strategy you employed in previous roles, such as utilizing customer referrals or conducting thorough research on leads. Be sure to share measurable outcomes and how this approach helped you exceed your sales targets.

To effectively answer this, describe your technique for active listening to understand customer concerns, followed by providing tailored responses that address their specific needs. Use examples where you successfully converted an objection into a sale.

Your response should outline a multi-faceted approach that includes cold calling, networking, and utilizing online tools. Share your experience in developing leads through door-to-door campaigns or leveraging local community events to build rapport.

Discuss your method for effective time management and prioritization, such as using a planning tool to schedule appointments, setting daily goals, and adapting to different situations on-the-go to maximize efficiency.

Highlight an experience where you listened to the customer’s problem, took accountability, and offered a solution. Emphasize active communication throughout the resolution process, showcasing the importance of customer satisfaction.

Mention your commitment to continuous learning through attending training sessions, reading the latest industry news, and participating in team meetings. Discuss how this knowledge benefits your sales performance and customer interactions.

Express your intrinsic motivators such as achieving sales goals, helping customers find the right solutions, and competing against yourself or others. This gives the hiring manager insight into your drive and alignment with the company's values.

Share your techniques for maintaining productivity under pressure, such as prioritizing critical tasks and breaking them down into manageable steps. Provide examples of how you've successfully met deadlines in the past.

Illustrate your understanding of C Spire’s focus on personalized service and their motto of being 'customer inspired.' Relate this back to how you align with these principles in your previous roles.

Share your enthusiasm for the role by connecting your skills and experiences with C Spire’s mission and values. Discuss how this opportunity aligns with your career goals and how you aspire to contribute to the team.