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Practice Manager- Shore Medical Group Breast Center/Plastic Surgery

Company Description

At Shore Medical Group, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

 

 

Job Description

General Summary

Under general direction, the Practice Manager is responsible for the operational management of a single large practice or several small to medium practice sites. The Practice Manager assumes responsibility for ensuring the cost effective delivery of quality patient care while striving for continued improvement in operating and financial performance. The incumbent will remain abreast of financial and operational growth goals for the department/practice and strategize for continued improvement in operating and financial performance. In conjunction with SRH leadership, the Practice Manager plays a key role in the implementation and enforcement of the practice’s strategic plan(s).

Principal Responsibilities and Tasks

  • The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Leadership

  • Drives the facility’s operational goals
  • Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members
  • Establishes, implements, communicates and enforces policies and procedures that address daily operations of the practice including communication of any program or policy changes.
  • Oversees the maintenance of the facility, assuring a safe, clean and pleasant environment for patients and staff. Negotiates and manages leases and space issues.
  • Works closely with medical staff to make practices more efficient and effective through application of practice management analysis.

Human Resources

  • Interviews, and selects high quality candidates, and trains new staff members
  • Appropriately on-boards staff, following EEOC guidelines, background and reference checks, etc.
  • Mediates or assists in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff andphysicians. Identifies potential problem areas and proactively addresses issues.
  • Manages time reporting and scheduling, include reviews and approval of department staff time cards, using the appropriate timekeeping system, and approves all employee PTO requests.
  • Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice.
  • Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including back up plans for sick leave and vacation.
  • Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs.

Management

  • Manages employee performance for direct reports including:
  • Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in system.
  • identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action.
  • Recognizes and rewards performance.
  • Evaluates and identifies staff development needs and plans and implements training based on those needs.
  • Ensures staff is prioritizing work appropriately.
  • Interviews and selects high quality candidates and trains new staff members

Financial

  • Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies.
  • Controls utilization of fiscal resources. Evaluates, identifies and makes recommendations for improving cost-effective delivery of care.
  • Identifies equipment requirements for departments; researches and makes recommendations on purchases.
  • Interfaces with Revenue Cycle Team for billing and collections agency and oversees charging, coding and fee tickets/department/practice and plan for continued improvement in operating and financial performance.
  • Ensures complete and accurate claims.
  • Works collaboratively with the medical leadership to ensure budget and financial goals are met.
  • Creates action plans to ensure budget variances are appropriately identified and corrected.

Operations

  • Oversees and optimizes the utilization of practice management systems, applications and electronic records
  • Audits, reviews and updates policies and procedures
  • Oversees the maintenance of required department records.
  • Assists in the collection of statistical data
  • Assures proper functioning of necessary equipment, including preventive maintenance and quality control.
  • Maintains CLIA certification and business licenses.
  • Performs other duties as assigned.

 

Qualifications

Education and Experience

  • Bachelor’s Degree in a clinical or administrative field preferred.
  • Two years' experience in one or all of the following: physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice. One year supervisory or two years lead experience also required.
  • Five years of supervisory experience in a healthcare setting is accepted in lieu of a bachelor’s degree.

Knowledge, Skills and Abilities

  • Strong operations and leadership skills required.
  • ·Ability to analyze satisfaction, financial and operational data and develop plans for improvement.
  • ·Knowledge of laws and medical terminology relating to the management and operations of physician practices.
  • · Ability to demonstrate diplomacy in communication and conflict resolution techniques.
  • · CPT, ICD-9/ICD-10 and HCPCS coding (for care center managers)
  • · Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
  • · Excellent verbal and written communication skills.
  • · Ability to implement department policies and procedures and ensure adherence.
  • · Computer literacy skills required in Microsoft Word, Excel, Outlook and Power Point.
  • · Excellent organizational skills.
  • · Excellent customer service skills.

Additional Information

Traveling required 

All your information will be kept confidential according to EEO guidelines.

Compensation

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Average salary estimate

$44000 / YEARLY (est.)
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$35000K
$53000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Practice Manager- Shore Medical Group Breast Center/Plastic Surgery , University of Maryland Medical System

If you're looking to make a significant impact in the healthcare field, consider joining Shore Medical Group as a Practice Manager at our Breast Center and Plastic Surgery locations in Easton, MD. This role not only offers a chance to oversee the operational management of our practices but allows you to ensure the delivery of quality patient care while enhancing operational and financial performance. You'll be at the center of facilitating communication among physicians and staff, creating a collaborative environment that promotes teamwork. You'll implement and enforce policies, manage human resources activities including hiring and training, and oversee daily operations to maintain a safe, pleasant space for both patients and staff. With a focus on financial stewardship, you will help develop budgets, control utilization of resources, and work closely with our Revenue Cycle Team to ensure billing and coding accuracy. The role requires strong operational skills, with a high level of diplomacy in resolving conflicts and a knack for analyzing performance data for ongoing improvement. If you are a natural leader with a passion for healthcare, your journey with us is just beginning. Join us at Shore Medical Group and be part of a dedicated team that prioritizes patient care and improves lives every day!

Frequently Asked Questions (FAQs) for Practice Manager- Shore Medical Group Breast Center/Plastic Surgery Role at University of Maryland Medical System
What are the main responsibilities of the Practice Manager at Shore Medical Group?

The Practice Manager at Shore Medical Group is responsible for the operational management of practice sites, ensuring quality patient care and effective financial performance. This includes facilitating communication among team members, implementing policies and procedures, overseeing human resources activities, managing budgets, and optimizing practice management systems.

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What qualifications are required for the Practice Manager position at Shore Medical Group?

To qualify for the Practice Manager position at Shore Medical Group, candidates should ideally possess a Bachelor’s Degree in a clinical or administrative field and have a minimum of two years of relevant experience. However, five years of supervisory experience in a healthcare setting can substitute for a degree. Knowledge of medical terminology and coding is also beneficial.

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How does the Practice Manager at Shore Medical Group enhance team collaboration?

The Practice Manager enhances team collaboration by driving operational goals, facilitating open communication, and promoting teamwork among physicians and staff. This role involves mediating conflicts and ensuring that all team members are engaged in decision-making processes that impact the practice.

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What financial responsibilities does the Practice Manager hold at Shore Medical Group?

The Practice Manager at Shore Medical Group is involved in developing budgets, controlling resource utilization, overseeing billing and coding accuracy, and creating action plans to address budget variances. This ensures that the financial health of the practice is maintained while providing quality patient care.

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Is prior healthcare experience necessary for the Practice Manager role at Shore Medical Group?

Yes, prior experience in healthcare is essential for the Practice Manager role at Shore Medical Group, as candidates should have demonstrated experience in physician practice operations, human resources, and financial management to effectively lead and improve practice performance.

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Common Interview Questions for Practice Manager- Shore Medical Group Breast Center/Plastic Surgery
How do you handle conflict among team members in a healthcare setting?

In a healthcare environment, it's crucial to approach conflict with diplomacy and a focus on resolution. I listen to all parties involved to understand their perspectives, facilitate open communication to find common ground, and mediate discussions to encourage collaboration and resolution.

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What strategies would you implement to improve financial performance in a practice?

To enhance financial performance, I would analyze existing budgeting processes, identify cost-saving opportunities, and work closely with the billing team to improve accuracy in coding and claims. Moreover, I’d engage staff in discussions to identify inefficiencies and collaborate on solutions.

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Can you describe your experience in leading a team?

I have over five years of supervisory experience where I focused on mentoring staff and fostering an inclusive environment. I prioritize regular feedback, encourage professional development, and recognize team members' achievements to build a motivated workforce.

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What is your approach to implementing new policies in practice management?

When implementing new policies, I prioritize clear communication and ongoing training. I involve team members in the process by seeking their input, provide educational resources, and establish feedback channels to ensure everyone understands and adapts to the new changes smoothly.

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How do you ensure compliance with healthcare regulations?

I stay updated on healthcare regulations by attending relevant training and engaging in professional networks. I also conduct regular audits of our practices to ensure compliance and develop training sessions for the staff to promote adherence to necessary guidelines.

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Describe a successful project you managed in a healthcare setting.

In my last role, I led a project to streamline our patient scheduling processes. As a result of analyzing existing workflows, implementing a new software solution, and training staff, we reduced patient wait times by 30% and improved overall patient satisfaction scores.

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How do you prioritize tasks for your team?

I prioritize tasks by aligning them with the practice's strategic goals, assessing which activities will deliver the most significant impact, and ensuring urgent issues are addressed promptly. Regular team meetings allow us to collaboratively manage workloads effectively.

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What experience do you have with practice management software?

I have extensive experience using practice management software, which includes managing schedules, financial reporting, and patient records. I’m comfortable training staff on these systems to ensure proper utilization and efficiency.

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How would you handle performance issues within your team?

I approach performance issues with a focus on constructive feedback. I first seek to understand any underlying causes, provide specific examples of concerns, set clear expectations for improvement, and create an action plan with measurable goals to support the employee.

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What role do you believe a Practice Manager plays in enhancing patient care?

A Practice Manager plays a critical role in enhancing patient care by ensuring that operations run smoothly, staff are well-trained, and resources are adequately allocated. By fostering a supportive environment for staff, I help enhance their interaction with patients, ultimately improving patient satisfaction.

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March 8, 2025

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