Keyholder (PT) - Walt Whitman Shops - job 1 of 2

As a Part Time Keyholder at UNTUCKit, your responsibilities will include opening and closing the store, ensuring a cohesive work environment, providing exceptional customer service, maintaining the stock room, and managing daily operations. You’ll also be responsible for training associates and creating a vibrant, fun shopping atmosphere that aligns with our core values.

To be a Keyholder at UNTUCKit, candidates should ideally possess prior retail management experience, a high school diploma (with a BA/BS degree being a plus), and proficient communication and interpersonal skills. Familiarity with Apple products, G-suite, and POS systems is also beneficial, along with a strong ability to work independently and provide excellent customer service.

UNTUCKit promotes a positive work culture by fostering core values that emphasize kindness, teamwork, and fun. As a Keyholder, you'll be part of a team that inspires and engages each other, contributing to a welcoming environment that reflects our commitment to customer satisfaction and employee satisfaction.

As a Part Time Keyholder at UNTUCKit, your schedule will vary and include working retail hours, which may consist of days, evenings, weekends, and holidays. Flexibility is key to ensure we meet customer needs while creating a supportive work-life balance for our associates.

UNTUCKit offers a comprehensive benefits package for Keyholders, including a retirement plan (401k), paid time off, training and development opportunities, wellness resources, and a casual working environment. These initiatives are designed to promote both personal and professional growth for all associates.

When answering this question, focus on specific examples where you led teams or managed store operations. Highlight any success stories in boosting sales or enhancing customer satisfaction to demonstrate your leadership skills.

Discuss your approach to understanding customer needs, how you train team members to deliver great service, and how you handle challenging situations. Provide examples where you've effectively resolved issues to ensure a positive experience.

Highlight your techniques for encouraging team engagement, such as setting goals, recognizing achievements, and creating a supportive environment. Share a specific scenario where your motivation led to improved team performance.

Explain your organizational skills and how you delegate tasks effectively. Discuss strategies such as prioritizing customer engagement while ensuring the sales floor remains tidy and inviting, underscoring your ability to remain calm under pressure.

Articulate your comprehension of each core value and how they guide your work. Relate how these values align with your personal philosophy and how you’ve exemplified them in previous roles.

Share a specific example of how you approached sales with creativity or innovation, whether through promotional events, upselling strategies, or building customer relationships that led to higher sales figures.

Discuss your conflict resolution skills, emphasizing active listening and mediation techniques. Provide a relevant experience that demonstrates your ability to foster a harmonious team environment.

Mention any relevant experience with POS systems, inventory management software, or communication tools. Be specific about how those tools have helped you in past positions to streamline operations or improve customer service.

Explain any strategies you use to keep informed, such as engaging in training modules, collaborating with your team, or conducting self-directed research. Demonstrating your commitment to product knowledge reflects your dedication to customer service.

Convey your passion for the brand and retail, referencing specific aspects of UNTUCKit that resonate with you—such as its values or products. Share your desire to grow within the company and make a positive impact on the team and customers.