Job details

Sales Supervisor

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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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SALES GENERATION

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
OPERATIONS
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
• Participate in inventories
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure deliveries are properly processed in a timely manner
• Identify product concerns in a timely manner
• Communicate inventory needs to support the business goal
HUMAN RESOURCES
• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Support and assist in follow-up for all training programs and seminars

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at CapriDiversityandInclusion@CapriHoldings.com.

Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About Sales Supervisor, Capri

As a Sales Supervisor at Michael Kors in Orlando, you'll be stepping into a vibrant world where fashion meets client relationship management. If you're someone who thrives in a fast-paced environment and loves to connect with creative minds, this is the perfect role for you! Your primary responsibility will involve driving sales performance, not only by meeting personal and store sales goals but by also mentoring and developing the sales techniques of your team. You'll get the chance to showcase your in-depth merchandise knowledge while ensuring every customer interaction is memorable and satisfying. Beyond sales, you’ll play a crucial role in enhancing customer service experiences, addressing client issues promptly, and helping foster a community of loyal customers. Operations management is also key in this role; you’ll collaborate closely with the store manager on risk management and inventory processes. Visual merchandising is another exciting aspect—helping to maintain an organized and visually appealing selling floor that reflects the brand's aesthetics. Lastly, you'll inspire your team by maintaining high grooming standards and participating in various training initiatives. Here at Michael Kors, we celebrate diversity and are committed to creating an inclusive workplace, making sure everyone feels valued and empowered to succeed. We can't wait to see what unique perspective you bring to our team!

Frequently Asked Questions (FAQs) for Sales Supervisor Role at Capri

What are the key responsibilities of a Sales Supervisor at Michael Kors?

In the position of Sales Supervisor at Michael Kors, you will oversee sales generation, foster high levels of customer service, collaborate on operational management, and support merchandising efforts. Your role will focus on meeting personal and store goals, mentoring associates, resolving client issues efficiently, and maintaining an organized retail environment.