Marketplace Onboarding Specialist - (W/M/X) - Permanent Contract

The Marketplace Onboarding Specialist at Veepee primarily guides sellers through the onboarding process, ensuring a seamless catalog integration into our internal systems. You’ll provide crucial training on our platforms, troubleshoot technical issues, and facilitate product addition for sellers. Monitoring progress and assisting with flash sales campaigns also fall under your purview, making your role essential for enhancing seller experience and operational efficiency.

To become a Marketplace Onboarding Specialist at Veepee, you should have experience in technical support and a basic understanding of marketplace operations. Strong communication skills are necessary, along with the ability to identify and resolve technical issues. Fluency in French and English is a must, while knowledge of Spanish or Italian is a plus. A proactive and organized approach makes the ideal candidate stand out.

Veepee places immense value on career development. As a Marketplace Onboarding Specialist, you'll have access to continuous training and learning opportunities, including an online language learning platform. Additionally, you'll work in a supportive environment that encourages skill upgrading and professional growth, allowing you to renew your capabilities and advance your career effectively.

As a Marketplace Onboarding Specialist at Veepee, you'll enjoy a flexible work environment, including the option for smartworking up to two days a week. Other benefits include a variable bonus, connected fridges for convenience, inter-company dining options, and an intensive workday on Fridays, promoting a healthy work-life balance.

The recruitment process for a Marketplace Onboarding Specialist at Veepee consists of two key interview stages. First, you'll have an HR interview to discuss your experience and qualifications. If selected, you will then meet with the hiring manager for a more in-depth discussion about the role and your fit within the team. Veepee is committed to inclusion and reviews all applications fairly, encouraging diverse candidates to apply.

When answering this question, focus on specific examples from your past roles where you successfully guided sellers through onboarding processes. Highlight any technical issues you resolved and the support provided to ensure their integration was smooth. Be sure to emphasize communication skills and teamwork in your responses.

In response to this question, share your problem-solving strategy. Discuss your approach to identifying and assessing technical issues and how you communicate solutions effectively to sellers. Use examples from your experience that showcase your ability to remain calm and supportive under pressure.

This is your chance to showcase your proactive nature. Provide a specific example of a process you evaluated and improved, detailing the steps you took to enhance efficiency and the outcomes achieved. Be sure to connect this experience back to how such improvements can benefit Veepee's onboarding processes.

Highlight how you engage in continuous learning, whether through professional development courses, subscribing to industry newsletters, or participating in relevant forums. Explain how this practice empowers you to provide accurate and timely information to sellers and supports their onboarding experience.

When answering this question, emphasize the importance of clarity and accessibility in training materials. Discuss how you advocate for understanding sellers’ unique needs and adapting training to fit their profiles. Mention the role of ongoing support after initial training to ensure comprehensive seller success.

Discuss your organizational techniques, such as using task management tools and establishing clear communication protocols. Highlight your ability to remain flexible and responsive to sellers’ needs while keeping the onboarding process on track.

Be prepared to talk about any relevant software or tools you've used that aid onboarding, such as customer relationship management systems or inventory management software. If you have experience with specific platforms used in marketplaces, be sure to mention those as well.

Use this question to illustrate how your communication skills led to project success. Provide an example where clear and consistent messaging between stakeholders helped resolve misunderstandings or improve seller satisfaction.

Emphasize your empathetic approach. Detail how you would first identify their pain points, offering tailored support and breaking down complex concepts. Highlight the importance of patience and ongoing encouragement to cultivate their confidence in using the platform.

Make sure to convey your enthusiasm for Veepee's mission and the exciting opportunities it offers. Discuss how Veepee's commitment to innovation aligns with your values and career goals. Highlight specific aspects of the company culture or initiatives that attract you to the role.