Enterprise Account Partner DACH

As an Enterprise Account Partner at Veeva Systems, your primary responsibilities include nurturing key client relationships, managing accounts with a focus on strategic partnership, and driving business renewal processes. You will work closely with decision-makers across commercial, medical, and IT departments, aiming to deliver innovative solutions tailored to their objectives. Additionally, you’ll be involved in navigating complex sales cycles and providing feedback for accurate forecasting.

To apply for the Enterprise Account Partner position at Veeva Systems, candidates should have over 8 years of combined experience in software sales or consulting, a deep understanding of the Life Sciences industry, and familiarity with digital transformation. Strong organizational skills, a self-starter attitude, and the ability to cultivate multi-layered relationships are also essential for success in this role.

At Veeva Systems, Enterprise Account Partners enjoy a range of benefits including annual allocations for charitable contributions and fitness reimbursement. With a commitment to a Work Anywhere culture, you can thrive in an environment that best suits you whether you choose to work from home or in an office space. Veeva also emphasizes diversity and inclusion, creating a supportive work environment.

Veeva Systems is dedicated to supporting the professional growth of its Enterprise Account Partners by providing access to continuous learning opportunities, mentoring from experienced team members, and exposure to cross-functional teams. Working in a collaborative environment, you will build your skill set and potentially advance in your career, all while contributing to Veeva's mission-driven goals.

Veeva Systems stands out in the SaaS industry due to its mission-driven approach, commitment to customer and employee success, and status as a Public Benefit Corporation. This means that we have a legal obligation to balance the interests of customers, employees, society, and investors, which strengthens our focus on ethical practices and long-term value creation in the life sciences sector.

When responding to this question, elaborate on specific examples where you successfully managed client accounts, detailing strategies you employed to nurture relationships and achieve client objectives. Illustrating your understanding of customer needs and operational excellence will demonstrate your potential fit for the role at Veeva Systems.

Discuss your relationship-building techniques and how you leverage empathy and trust to engage effectively with C-level executives. Mention how you prepare by understanding their business challenges and aligning Veeva's solutions to address them, showcasing your adaptability and strategic thinking.

Provide insights into your methodology for managing complex sales cycles, focusing on research, relationship management, and effective communication. Share a specific instance where you closed a challenging deal, highlighting the skills and tactics that contributed to your success.

In your answer, outline the negotiation strategies you employed, such as preparing thoroughly and understanding the client's needs. Explain how you aimed for a win-win solution and how this negotiation ultimately benefited both parties, emphasizing your diplomacy and communication skills.

Discuss your methods for staying informed about industry trends, such as reading relevant publications, attending conferences, and networking with industry professionals. This demonstrates your commitment to continuous learning and adaptability, valuable traits for an Enterprise Account Partner at Veeva.

Explain how you prioritize operational excellence in your work, detailing the importance of meticulous account management, attention to detail, and proactive problem-solving. Provide examples that illustrate your commitment to maintaining high standards in client service and account administration.

Share a specific success story where your direct action led to improved results for a client. Detail the steps you took to understand their needs, offer tailored solutions, and maintain ongoing support, demonstrating your dedication to the principle of customer success inherent in Veeva’s mission.

Mention specific tools or CRM platforms you’ve utilized in account management to track client interactions, forecasts, and renewals. Discuss how these tools helped streamline operations or improve client communications, emphasizing your tech-savviness and organizational skills.

Outline your organization strategies, like using prioritization frameworks or calendar management to balance workloads effectively. Share how you adapt to changing circumstances and stay aligned with client expectations, highlighting your time management skills.

Reflect on your passion for the life sciences sector and its critical role in improving patients' lives. Share personal anecdotes that illustrate your motivation, whether it’s the impact of innovative therapies or the opportunity to work with dedicated professionals in the field.