Account Manager - job 1 of 5

As an Account Manager at Veolia North America, you'll manage and grow existing relationships with high-value customers within your assigned sales territory. Your primary responsibilities include utilizing consultative-selling techniques, advising on services and solutions, creating account plans in Salesforce, supporting onboarding new clients, and maintaining effective relationships across departments to resolve issues efficiently.

To qualify for the Account Manager position at Veolia North America, you should have a demonstrable background in customer relationship management, ideally with a preferred degree in science, mathematics, or business. It's essential to possess 5+ years of sales experience and have technical knowledge related to waste transport and disposal. Strong communication and relationship-building skills are also crucial for this role.

Veolia North America supports Account Managers through comprehensive training, including role-specific training and environmental regulation briefings. You'll also receive continuous collaboration and support from Technical Sales Representatives and other team members to ensure you have the resources necessary to build and maintain customer relationships effectively.

Account Managers at Veolia North America typically engage with high-value customers across various industries, including commercial, industrial, healthcare, and municipalities. This diverse interaction requires tailored communication strategies to effectively address their unique waste management challenges and ensure satisfaction with our services.

The work environment for an Account Manager at Veolia North America is dynamic and collaborative. You’ll split your time between office work and field visits, maintaining constant communication with customers, colleagues, and other departments to ensure seamless service delivery. It's an engaging setting where problem-solving and relationship-building are key.

To prioritize customer needs effectively, I focus on understanding their specific challenges and goals, then I assess which opportunities align with the company’s capabilities. I utilize a customer-centric approach, ensuring that the solutions I offer meet their highest priority concerns while also contributing to our goals at Veolia North America.

Certainly! In my previous position, I managed a high-profile client who faced challenges with waste disposal compliance. I scheduled regular check-ins, developed tailored solutions, and educated them on relevant regulations. This proactive engagement resulted in increased trust, a long-term contract renewal, and expanded service offerings.

In consultative selling, I focus on listening to the client's specific needs and problems. I ask open-ended questions to gather insights, then provide customized solutions that address their pain points. This approach fosters trust and positions me as a knowledgeable partner rather than just a salesperson.

When conflict arises with a customer, I prioritize active listening to fully understand their concerns. I remain calm, acknowledge their feelings, and work collaboratively to find a solution that satisfies both parties. Maintaining a positive relationship is key, so I view conflicts as opportunities to strengthen our bond.

Teamwork is essential for a successful Account Manager. Collaboration ensures a unified approach to addressing customer needs, and it allows us to leverage diverse expertise within the company. I regularly engage with technical teams and sales representatives to align our strategies for optimal customer satisfaction.

For effective time management, I prioritize tasks based on urgency and importance, often using tools like calendars and task lists to keep organized. I also allocate time for unforeseen client needs, ensuring I can be responsive while managing my scheduled priorities.

I ensure I meet my sales targets by setting clear, achievable goals and regularly reviewing progress. I analyze sales data to identify trends and opportunities, adapt strategies when necessary, and maintain open communication with my sales team to share best practices and learn from one another.

My approach to documenting customer interactions involves using CRM tools efficiently, promptly logging relevant information after each meeting or call. I categorize notes by priority and follow up on action items to ensure that all necessary details are captured and accessible to relevant team members.

I stay informed about the waste management industry by subscribing to industry publications, attending conferences, and participating in webinars. Engaging in professional networks and forums also helps me keep abreast of the latest regulations, technologies, and best practices.

I believe my extensive experience in customer relationship management, combined with my technical knowledge of waste management solutions, makes me a suitable candidate for the Account Manager role at Veolia North America. My commitment to providing exemplary customer service aligns with your values, and I am passionate about delivering innovative solutions that contribute to sustainability.