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Manager, Software Engineering

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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function

Verint’s Manager, Engineering leads one or more product engineering teams within our WFM product family. This Manager serves as a driver to organize development, quality verification and delivery of large-scale, high availability solutions. The ideal candidate is fluent in the latest technology trends, an expert in Verint process, well familiar with Jira workflow, skilled in Java and C++ technology stack and has a proven ability to succeed in a high-paced, agile environment.

Principal Duties and Essential Responsibilities:

Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones
Manage the overall software development process including architecture, design, implementation, testing, deployment and support
Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing and retaining critical talent
Deliver high quality enterprise-grade solutions under aggressive timelines and within budget
Create processes, infrastructure, and a culture that enables a geographically disperse team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives
Work closely and in partnership with Product Management, Solutions Delivery and Operations teams
Manage customer escalations when needed

Minimum Requirements:

Bachelor’s degree in Computer Science or related field
Minimum of 8 years of overall engineering experience including a minimum of 4 years of management and leadership experience
Expertise in software development using Agile/SCRUM, scaled agile or similar methodologies
Strong leadership, project management, time management and problem-solving skills
Expert level technical knowledge: OOP, systems architecture, C/C++/Java and related frameworks, relational databases, CI/CD (tools and processes)
Hands on experience architecting and supporting highly scalable solutions
Good knowledge of software algorithms and design patterns
Understanding of operation research methodology and mathematical optimization
2 – 3 experience with forecasting and scheduling algorithms
Ability to quickly learn the product functionality and system behaviors
Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles

Preferred Requirements

Master’s degree in Computer Science or related field
Experience in workforce management

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Manager, Software Engineering, Verint

Verint is on the lookout for a dynamic and skilled Manager, Software Engineering to join our innovative team in the United States. We believe that every global brand can enhance their customer engagement, and we are passionate about helping organizations elevate their Customer Experience (CX) and workforce productivity through our exceptional CX Automation solutions. In this role, you will lead one or more product engineering teams within our Workforce Management (WFM) product family, organizing development, quality verification, and delivery of large-scale, high-availability solutions. You’ll have the chance to make a real impact by creating and expanding infrastructure components while collaborating with various departments. The ideal candidate should be fluent in the latest technology trends, an expert in our process, and well-versed in utilizing Jira workflows. With extensive experience in Java and C++, you'll thrive in our fast-paced, agile environment. If you’re passionate about leading a talented team of engineers through influential and inspirational leadership, we want to hear from you. Join us at Verint as we redefine customer experiences and workforce solutions, and together, we can make a difference in the industry.

Frequently Asked Questions (FAQs) for Manager, Software Engineering Role at Verint

What are the primary responsibilities of the Manager, Software Engineering at Verint?

As the Manager, Software Engineering at Verint, you will lead product engineering teams within the WFM product family, overseeing the development process including architecture, design, implementation, testing, deployment, and support. You'll manage operational plans for product infrastructure development, ensure high-quality enterprise solutions under aggressive timelines, and foster a collaborative culture across geographically dispersed teams.