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Consultant, Client Success - job 23 of 50

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The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

Responsibilities include:

Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Support and/or lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$70000K

$100000K

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What You Should Know About Consultant, Client Success, Visa

Join Visa as a Consultant in Client Success, where you'll be at the heart of enhancing our clients' experience while ensuring they gain maximum value from our cutting-edge products! Based in Austin, this individual contributor role is all about nurturing robust relationships with key clients and being their trusted advocate every step of the way. You'll proactively manage and support the implementation of new Visa products, coordinate with various teams, and work on initiatives designed to increase product adoption. Your mission will involve guiding clients toward optimizing their operational goals while keeping abreast of the latest payment processing trends and Visa solutions. This role offers a unique opportunity to impact clients' business growth directly, as you'll create and deploy strategies that truly resonate with their needs. You’ll also be instrumental in developing training materials to keep clients informed and compliant with Visa regulations. If you're passionate about client success and eager to be part of Visa’s transformational journey, this is the role for you!

Frequently Asked Questions (FAQs) for Consultant, Client Success Role at Visa

What are the main responsibilities of a Consultant, Client Success at Visa?

As a Consultant in Client Success at Visa, your primary responsibilities include overseeing the implementation of Visa products, building strong relationships with key client stakeholders, and ensuring that operational goals are met. You'll also be involved in raising product adoption, developing educational materials, and managing complex client issues to optimize performance.