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Consultant, Client Success - job 41 of 50

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The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

Responsibilities include:

Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Support and/or lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Consultant, Client Success, Visa

As a Consultant, Client Success at Visa, based in vibrant Austin, you will play a crucial role in ensuring our valued clients have a positive and prosperous relationship with our company. This isn't just a job—it's an opportunity to be a trusted advocate for our clients and to work on the front lines of our Client Success transformation. You will be directly engaged with clients to help them maximize the benefits of Visa’s products while fostering new capabilities and managing expansions. Your passion for client success will empower you to coordinate with both sales and product teams to implement new Visa products effectively, ensuring clients achieve rapid time to value. In this role, you will develop strategic Client Success Plans that track performance and ensure clients are fully supported, educated, and prepared for any upcoming changes in Visa's offerings. You will also have the chance to enhance client engagement by creating informative training materials, participating in operational reviews, and addressing significant issues as they arise. This hybrid role will blend both remote work flexibility with in-office collaboration—an exciting opportunity to influence client success outcomes while growing your expertise in the ever-evolving world of payment processing. If you’re ready to make a significant impact, we can’t wait to meet you and see how you can help enhance our clients' experience!

Frequently Asked Questions (FAQs) for Consultant, Client Success Role at Visa

What are the main responsibilities of a Consultant, Client Success at Visa?

The Consultant, Client Success at Visa holds key responsibilities such as managing the post-sale relationship with clients, supporting the implementation of new products, and ensuring clients achieve operational success metrics. They work closely with the Account Team to drive Client Success outcomes and proactively monitor client health to optimize performance.