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Consultant, Client Success - job 20 of 50

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The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

Responsibilities include:

Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Support and/or lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$70000K

$100000K

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What You Should Know About Consultant, Client Success, Visa

Are you ready to take your career to the next level? As a Consultant, Client Success at Visa in Austin, you will play an integral role in shaping the post-sale client experience with our exciting products. This is not just a job; it’s an opportunity to be a trusted partner for our clients, ensuring they gain maximum benefits from Visa’s offerings. You’ll be at the heart of Visa’s Client Success transformation, working closely with key clients to promote adoption, oversee implementation of new products, and drive operational excellence. Your clients will look to you for guidance on optimizing their Visa products, while you ensure their operational goals and success metrics are met. Imagine coordinating with sales and product teams to promote new features while also participating in the design of initiatives that enhance client adoption and experience. You'll also be a key resource for developing training materials and conducting webinars, ensuring our clients are always informed about the latest Visa rules and enhancements. This hybrid role offers the chance to work flexibly while driving impactful outcomes in collaboration with cross-functional teams. If you're passionate about client advocacy and technology, come join us at Visa and make a difference in our clients’ business journeys!

Frequently Asked Questions (FAQs) for Consultant, Client Success Role at Visa

What are the main responsibilities of a Consultant, Client Success at Visa?

As a Consultant, Client Success at Visa, your primary responsibilities include managing the post-sale operational relationship with clients, driving product adoption, overseeing the implementation of new Visa products, and developing strategies to enhance the client experience. You'll work closely with client stakeholders to ensure their operational goals are met and provide insights into their Visa product landscape.