Digital Media Platform Engineering, Sr Manager - job 14 of 20

The Senior Manager of Digital Media Platform Engineering at Visa is responsible for leading a small team of application administrators and engineers, overseeing the entire application lifecycle, designing and building automation for digital media platforms, and driving project scopes with various stakeholders. This role also includes creating technical roadmaps for 1-3-5 years, ensuring efficient performance via KPIs, and providing excellent customer service to internal stakeholders.

To succeed in the Senior Manager of Digital Media Platform Engineering role at Visa, candidates should have a strong understanding of application life cycles and deep technical knowledge of video meeting platforms like Microsoft Teams and Zoom. Experience with live event platforms and enterprise application lifecycle best practices is essential. Strong leadership skills, problem-solving abilities, and the capability to collaborate effectively with diverse teams are also required.

Collaboration is crucial for the Senior Manager of Digital Media Platform Engineering at Visa. This role requires close partnerships with various internal teams such as IT Support, IT Engineering, and Facilities, as well as vendors and external stakeholders. The effective implementation of new technologies and innovative solutions hinges on this collaborative approach.

The career growth for the Senior Manager of Digital Media Platform Engineering at Visa is promising. This role not only involves leading a team but also encourages the development of individual team members through training and mentoring. Additionally, creating a strong network of industry vendors and fostering innovative solutions positions you for further leadership opportunities within Visa.

The Senior Manager of Digital Media Platform Engineering at Visa will work extensively with video meeting platforms like Microsoft Teams, Zoom, and Webex, as well as live event platforms such as QSC and Mural. There will also be a significant focus on automation tools and technologies for monitoring and reporting, including PowerBI.

When answering this question, highlight specific projects where you've implemented or managed these platforms. Discuss your understanding of their features and how they've contributed to enhancing workplace communication and collaboration.

Focus on your strategic thinking and planning skills. Describe your process for assessing current technology needs, aligning them with business objectives, and setting attainable milestones to ensure timely implementation.

Share your methods for encouraging open communication, regular check-ins, and leveraging collaboration tools to ensure all team members are synced up and engaged in the project.

Discuss your commitment to continuous learning, including attending industry conferences, participating in professional networks, and following relevant publications or thought leaders in the tech space.

Select a specific instance that showcases your analytical skills and resilience. Describe the issue, the steps you took to address it, and the positive outcome that followed.

Talk about setting clear expectations through objectives and KPIs, providing regular feedback, and fostering an environment that encourages self-improvement and accountability.

Detail your approach to evaluating new platforms or tools, including your criteria for success and how you communicate findings to stakeholders for adoption decisions.

Highlight your collaborative approach, emphasizing how you gather insights from various stakeholders and integrate their feedback into project planning and execution for better end results.

Provide examples of how you have streamlined processes through automation, focusing on the tools you utilized and the impact on efficiency and user experience.

Explain the importance of clear and up-to-date documentation. Discuss your methods for ensuring that both technical and non-technical audiences understand the necessary information about the applications you manage.