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Digital Media Platform Engineering, Sr Manager - job 16 of 20

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The Corporate IT Digital Media Engineering team is looking for a seasoned team leader who is passionate about how to shape Visa’s future way of working and collaborating. Our team is focused on being a trusted partner and helps enable fellow colleagues to communicate and connect anywhere in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.

This candidate is a thought leader who is highly motivated in figuring out how to transform Visa into the best place to work, communicate, and collaborate. The ideal candidate will have a strong understanding of application life cycles from conception to deployment to operations. This candidate will have a deep technical knowledge of video meeting platforms such as Microsoft Teams, Zoom, and Webex. In addition to workplace technology and live event platforms such as QSC, Mural, Appspace, Swoogo, On24, VBrick, and CXAI. It is essential this candidate understands best practices in enterprise application life cycle and development. This candidate has the ability to always stay ahead of company policies and industry trends.

This role will be highly collaborative and responsible for key partnerships with IT Support, IT Engineering, PMO, Facilities, Construction and Real Estate, Marketing, Communications, Visa University, vendors, and other key Visa stakeholders. This person will be a key driver in implementing new technologies and innovative solutions throughout all of Visa. It’s very important for this candidate to have a positive can-do attitude, incredibly organized, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders.

Essential Functions

Lead a small group of application administrators and engineers.
Use your expertise to get into the technical weeds and do what it takes to get the job done.
Ensure accountability and set short-term and long-term objectives and goals through OKRs.
Create and own 1-3-5-year technical roadmaps.
Create reports and KPIs to ensure the team is performing at peak efficiency.
Design and build automation and integrations for core digital media platforms.
Drive project scopes and partner with stakeholders, IT architects, IT engineers, IT support, cyber security, vendors, etc. and ensure projects are completed according to design specifications.
Provide stellar customer service and consulting for internal stakeholders.
Creating complex reporting and monitoring through PowerBI.
Manage IT support tickets and lead the team in troubleshooting and resolving escalated engineering issues in a timely manner.
Lead and own proof-of-concept (POC) tests and validation on new and emerging digital media technologies.
Control and own application life cycle for all digital media applications.
Ensure all technical documentation is up to date and ensure proper support operations handoff.
Create and own application global standards and best practices.
Train and mentor other team members.
Be an industry leader and expert and create a strong network of platform vendors and partners.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Digital Media Platform Engineering, Sr Manager, Visa

At Visa, we’re looking for a dynamic Digital Media Platform Engineering, Sr Manager who thrives on leading innovative solutions to enhance collaboration in our hybrid workplace. Nestled in the vibrant city of Austin, this role is central to shaping Visa's future work environments. If you're passionate about fostering communication and creativity on a global scale, then this could be your next big opportunity! You’ll be at the helm of a dedicated team focused on streamlining application life cycles and transforming how colleagues connect, whether through cutting-edge video meeting platforms like Microsoft Teams, Zoom, and Webex, or leveraging live event tools such as QSC and VBrick. As a thought leader in this space, you’ll not only set objectives and design strategic roadmaps but will also dive deep into technical challenges, leading the way for stakeholders while ensuring a stellar experience for users. Your collaborative spirit will shine as you liaise across various departments including IT, Facilities, and Marketing, and work with vendors to roll out new technologies and solutions. With a proactive attitude and an understanding of industry trends, you’ll manage teams, mentor peers, and drive accountability towards peak performance. Are you ready to make a significant impact at Visa and redefine how we work together? Come join us and help shape the future!

Frequently Asked Questions (FAQs) for Digital Media Platform Engineering, Sr Manager Role at Visa

What responsibilities does the Digital Media Platform Engineering, Sr Manager at Visa hold?

As the Digital Media Platform Engineering, Sr Manager at Visa, you will lead a dedicated team responsible for managing application life cycles, driving project scopes, and ensuring effective collaboration tools are in place. You'll oversee the creation of technical roadmaps, manage IT support tickets, and provide top-notch customer service to internal stakeholders.