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Director, Global Strategic Partnerships & Client Success  - job 13 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$150000 / YEARLY (est.)
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$120000K
$180000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

At Visa, we're on the hunt for a talented Director of Global Strategic Partnerships & Client Success to join our dynamic team in San Francisco! If you're someone who thrives on building solid partnerships within the B2B commerce ecosystem, you might just be the perfect fit. This role will see you taking the reigns as the North America practice lead, where you’ll identify, originate, and structure multi-region opportunities in collaboration with regional teams. As a key member of the Global Strategic Deals & Client Success group, you’ll be responsible for driving growth in our Large and Middle Market segment by crafting innovative payment solutions for clients ranging from small businesses to large enterprises. Your role will be instrumental in liaising with Product teams and Account Executives, ensuring that we’re strategically positioned to meet our clients’ needs. Plus, you’ll have the chance to influence decisions at the highest levels, interacting with senior executives of partner organizations. We’re looking for a self-starter who's not only strategic but also has the adaptability to thrive in a constantly changing environment. You'll need to feel comfortable navigating various work streams, managing relationships across diverse teams, and driving key initiatives in the treasury and payments space. So, if you have a passion for innovative solutions, excellent interpersonal skills, and a talent for steering long-term growth, apply today and take the next big step in your career with Visa!

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the main responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director of Global Strategic Partnerships & Client Success at Visa is primarily responsible for driving multi-regional growth by identifying and structuring strategic partnerships within the B2B commerce ecosystem. They work closely with local market teams to develop innovative solutions for clients and are key to enhancing Visa’s relationships with Financial Institutions and B2B platforms. The role involves liaising with regional and global teams to coordinate business development efforts, manage strategic deal pipelines, and present Visa’s commercial solutions to stakeholders.

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What qualifications do you need to apply for the Director, Global Strategic Partnerships & Client Success position at Visa?

To be considered for the Director, Global Strategic Partnerships & Client Success role at Visa, candidates typically need substantial prior experience in business development, partnerships, and B2B commerce. A proven track record in managing complex sales negotiations, coupled with strong organizational and interpersonal skills, is essential. A deep understanding of B2B product offerings, Treasury solutions, and strong strategic vision is also crucial in successfully navigating this challenging position.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth?

The Director, Global Strategic Partnerships & Client Success plays a pivotal role in Visa's growth by leading strategic initiatives that enhance Visa’s presence in the B2B payments sector. They work collaboratively with Cross-Functional teams to develop and optimize partnerships, ensuring that Visa remains competitive and responsive to market trends. By fostering relationships with key partners and clients, this role directly impacts Visa’s ability to deliver innovative payment solutions tailored to the needs of various customer segments.

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What skills are essential for success as a Director, Global Strategic Partnerships & Client Success at Visa?

Success as a Director of Global Strategic Partnerships & Client Success at Visa hinges on several key skills, including strategic vision, adaptability, and a customer-oriented mindset. The ability to manage multiple projects simultaneously while collaborating with diverse teams is crucial. Strong problem-solving skills and a talent for influencing stakeholders also play a vital role. Furthermore, being creative and having a strong bias towards action helps in driving initiatives that align with Visa's long-term growth strategy.

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What does the typical work environment look like for a Director, Global Strategic Partnerships & Client Success at Visa?

The work environment for a Director of Global Strategic Partnerships & Client Success at Visa is collaborative and hybrid, allowing for a blend of remote and in-office work. Expect a dynamic atmosphere where constant interaction with cross-functional teams and senior executives is the norm. You'll need to be adaptable to changes as you navigate complex business landscapes, making it essential to stay engaged with the latest trends in B2B commerce and payment solutions.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience in managing strategic partnerships in the B2B payments sector?

When discussing your experience in managing strategic partnerships, it's essential to highlight specific partnerships you've developed, focusing on the objectives you helped achieve. Discuss your strategic approach to identifying opportunities, your communication tactics with stakeholders, and how these partnerships contributed to overall business growth at your previous roles.

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How do you handle negotiations during strategic deal-making?

In handling negotiative processes, emphasize your strategic methods. Discuss how you prepare by understanding both your company’s objectives and the other party's needs. Explore conflict resolution strategies you’ve used and share a successful negotiation example where you navigated challenges to achieve a win-win outcome.

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What strategies do you implement to drive growth within the B2B commerce sector?

When asked about growth strategies, speak to specific tactics you employ such as market analysis, identifying new business opportunities, and leveraging existing relationships. Use metrics to illustrate growth you’ve fostered in past roles, focusing on innovative solutions you've introduced that enhanced service delivery or client engagement.

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How do you keep updated with industry trends and regulatory changes in the payments sector?

To stay updated with industry trends, outline the resources you utilize, such as professional organizations, industry publications, and networking events. Discuss your approach to ongoing education or certifications, and share an example of how you’ve applied this knowledge to inform decisions or strategies in past roles.

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Describe a time you had to manage multiple projects while maintaining collaboration across different teams.

Give an example that illustrates your organizational and multitasking capabilities. Detail how you prioritized tasks, set clear communication channels, and ensured that all team members were aligned toward common goals, ultimately leading to successful project outcomes amidst the complexity.

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What experience do you have in interacting with senior executives within client organizations?

When addressing your experience with senior executives, provide examples where you’ve influenced decisions or played a key role in negotiations. Emphasize how you prepare for such interactions by understanding their business needs, and the successful outcomes that resulted from these engagements.

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How would you approach developing a new market strategy for Visa’s B2B solutions?

Discuss your strategic thinking process, including market research methodologies, stakeholder input, and how you assess competitive positioning. Illustrate with examples where you've successfully created a market entry or expansion plan, highlighting measurable results from your initiatives.

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What role does communication play in your work as a Director of Strategic Partnerships?

Articulate that effective communication is foundational for your role. Explain how you tailor your communication style for diverse audiences, whether internal stakeholders or external partners, and share instances where strategic communication yielded positive results in project implementation or relationship management.

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Can you share a challenging situation you faced in a previous managerial role and how you overcame it?

Choose a relevant example that highlights your problem-solving abilities. Detail the challenge, the steps you took to address it, and the final outcome. Stress your analytical approach and any lessons learned that have influenced your leadership style.

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Why do you want to work for Visa as a Director in this capacity?

Your answer should reflect a strong understanding of Visa’s mission and values. Discuss specific aspects of Visa's innovation in payment solutions that excite you and how your vision and experience align with Visa's strategic goals, ultimately presenting your desire to contribute to its ongoing success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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