Director - North America Product - job 17 of 21

The Director - North America Product is responsible for analyzing data quality trends within the US Business and Commercial issuer portfolios, developing a comprehensive data quality program, and providing subject matter expertise to external partners and stakeholders. This includes a deep understanding of the commercial payment landscape and managing collaborations with banks and processors for effective issuer reporting.

To be considered for the Director - North America Product role, candidates should possess strong leadership and communication skills, experience in data quality management, and a thorough understanding of commercial payment systems. A background in financial services or technology, along with proven experience in cross-functional project management, is highly beneficial.

As a Director - North America Product, you can expect a fast-paced, hybrid working environment that requires adaptability and a customer-focused mindset. The role involves collaboration with various teams and external partners, making strong interpersonal skills essential to successfully interact within a matrix organization.

The Director - North America Product interacts with external clients by providing subject matter expertise, managing issuer data quality reviews, and developing comprehensive plans for issuer reporting. The role necessitates effective communication to ensure clients are informed and supported throughout the engagement process.

The Director - North America Product utilizes various statistical analysis tools and monitoring systems to track data quality trends and engagement efforts. These tools help ensure that project updates and analyses are communicated effectively to stakeholders at all organizational levels.

When answering this question, discuss specific projects where you implemented data quality measures, highlighting your methodology and the impact it had on the organization. Use metrics to demonstrate success and focus on how your contributions improved overall data accuracy.

Provide a thoughtful strategy that includes open communication channels, regular updates, and a tailored approach based on the partner's specific needs. Emphasize the importance of relationship building and adaptability in meeting their expectations.

Discuss your prioritization techniques, such as evaluating project impact, urgency, and resources needed. Additionally, mention your experience in delegating tasks and aligning project goals with organizational objectives.

List key metrics such as accuracy, completeness, consistency, and timeliness. Explain how you’ve used these metrics in previous roles to identify issues and drive improvements in data quality management.

Share examples of how you successfully coordinated with teams from various departments to achieve project goals. Emphasize your leadership style and ability to foster collaboration and communication among team members.

Talk about the critical role clear and transparent communication plays in project success. Emphasize how effective communication can streamline processes, resolve issues quickly, and strengthen partnerships both internally and externally.

Discuss specific resources you utilize, such as industry publications, webinars, and professional networks. Highlight your commitment to continuous learning and how it informs your strategic decisions in this role.

Identify potential challenges such as managing stakeholder expectations, addressing data quality discrepancies, and adapting to regulatory changes. Discuss your proactive approach to overcoming these challenges through preparation and strategic planning.

Provide a compelling example where your decision-making skills led to a successful outcome. Emphasize your analytical thinking, reasoning process, and the positive impact your decision had on a project or team.

Talk about how you define success through metrics like improved data quality scores, successful project deliveries, and stakeholder satisfaction. Discuss your focus on continuous improvement and ensuring processes are aligned with company goals.