Program Manager, Global Product Delivery - job 9 of 19

A Program Manager in Global Product Delivery at Visa is responsible for managing and executing on key global projects that ensure commercial delivery across various regions. You will lead workstreams, establish structure in processes, and reconcile competing priorities while working closely with cross-functional partners to unblock project teams and deliver successful outcomes.

To qualify for the Program Manager position at Visa, candidates typically need a strong background in project management, excellent communication skills, and experience in leading cross-functional teams. A bachelor’s degree in a related field and several years of relevant experience are also highly beneficial, along with a proactive approach to problem-solving and strategic planning.

Visa supports its Program Managers by fostering a collaborative environment where teamwork is emphasized. With access to an agile program management center of excellence framework, you'll benefit from best practices in project execution, while concerted efforts are made to empower you in managing scope and securing necessary resources for successful project delivery.

Working as a Program Manager at Visa is unique due to our cutting-edge approach and global reach. You’ll be part of a passionate team that’s shaping the future of payments. With a commitment to quality outcomes and building relationships, you’ll find yourself engaged in meaningful work that has a direct impact on Visa's overall success.

The work environment for Program Managers at Visa in Foster City is dynamic and collaborative, combining a hybrid work model with a strong emphasis on teamwork. You will be regularly engaging with various stakeholders and leveraging your expertise to drive initiatives that align with Visa’s strategic goals. Expect a supportive atmosphere where innovation and growth are encouraged.

When prioritizing multiple projects as a Program Manager, it’s essential to assess each project’s impact and urgency. Create a matrix that helps you visualize the importance of tasks, and always keep open communication with stakeholders to align on priorities. Sharing your methodology can also demonstrate your leadership ability.

In your response, structure it using the STAR method: share the Situation, Task, Action, and Result. Be honest about the challenge, but emphasize your problem-solving skills and how you navigated the situation to achieve a successful outcome.

To ensure effective communication, I utilize regular status meetings, clear reporting structures, and collaborative tools such as project management software. Cultivating an open environment where team members feel comfortable sharing updates encourages transparency and reduces the likelihood of misunderstandings.

Project success can be measured by evaluating predetermined key performance indicators (KPIs) such as on-time delivery, budget adherence, stakeholder satisfaction, and overall impact on business goals. Look for ways to quantify outcomes and share both tangible results and improvements made throughout the project lifecycle.

Discuss your familiarity with agile methodologies, highlighting specific experiences where you implemented agile practices effectively. Demonstrating your adaptability to an agile framework is valuable, as it shows that you can thrive in dynamic environments.

When handling conflicting priorities among stakeholders, I prioritize open dialogue and negotiation. Understanding their underlying needs and finding common ground for resolution is key, as well as being transparent about the implications of those conflicts on project timelines and objectives.

Mention specific tools you have used like Jira, Trello, or Microsoft Project, and explain how they helped streamline your project management processes. Sharing your experience with various tools illustrates your competence and versatility in managing projects effectively.

Explain your risk management process, which includes identifying potential risks, assessing their likelihood and impact, and developing mitigation strategies. Communicating these risks with the team and stakeholders regularly ensures everyone is aware and prepared for potential issues.

Keeping a team motivated requires recognizing achievements, providing developmental opportunities, and fostering an inclusive environment. Encourage open feedback and celebrate successes, no matter how small, to promote a positive work culture and team spirit.

Your response should connect your passion for project management with your aspirations to contribute to Visa's mission. Discuss what excites you about the future of payments and how your skills align with Visa’s goals and values to demonstrate genuine interest in the role.