Program Manager, Global Product Delivery - job 14 of 19

As a Program Manager in Global Product Delivery at Visa, you’ll be responsible for executing key global projects, establishing frameworks for streamlined operations, and collaborating with various stakeholders to ensure effective resource management. You will lead workstreams across different functions, build coalitions with cross-functional partners, and resolve challenges that impede project progress. Your role will involve reporting on status and outcomes to maintain transparency across teams.

Candidates for the Program Manager position at Visa should possess a strong background in program management, particularly within a global context. A proven track record of successfully managing complex projects, experience with agile methodologies, and excellent communication skills are essential. Additionally, familiarity with the payments industry and a proactive problem-solving approach will be beneficial.

In the role of Program Manager at Visa, you will drive the execution and delivery of critical product initiatives across various markets. By leading diverse teams and streamlining operations, you help ensure that products are delivered efficiently, meeting both commercial objectives and quality standards. Your efforts will facilitate cross-functional collaboration, ensuring that every stakeholder is aligned and informed throughout the product lifecycle.

Working as a Program Manager at Visa, you can expect a collaborative and supportive culture that emphasizes teamwork and shared success. The company values quality relationships and outcomes, ensuring team members feel engaged and empowered. Visa is on an exciting journey, and you'll be part of a forward-thinking environment that encourages innovation and continuous growth.

The Program Manager role at Visa can be considered a hybrid position. While some days may require your presence in the office, the exact expectation will be communicated by your hiring manager. This flexible arrangement is designed to foster collaboration while accommodating the diverse needs of team members.

When answering this question, focus on specific examples from your past roles. Highlight your experience with different markets, how you established governance structures, and the outcomes you achieved. Emphasize your collaboration with cross-functional teams and any challenges you faced and overcame during the project lifecycle.

Describe your approach to prioritization by talking about your methods for assessing project importance and urgency. Mention how you consider stakeholder needs and resource availability, as well as any tools or frameworks you use to maintain clarity in your priorities, ensuring efficient execution of tasks.

Discuss the importance of open communication in program management and share strategies that have worked for you, such as regular updates, status meetings, and collaborative platforms. Highlight how you tailor communication styles to different stakeholders to ensure clarity and alignment.

In your response, provide a structured approach to problem-solving, including how you identify the root cause of bottlenecks and engage team members in the resolution process. Highlight your experience in proactive project management tactics that mitigate risks before they escalate.

Share a specific example demonstrating your ability to balance multiple priorities effectively. Detail your decision-making process, how you communicated with stakeholders, and the strategies you employed to achieve alignment and ensure that critical objectives were met.

Be honest about the tools you are most familiar with, such as Asana, Trello, or Jira. Talk about what features you find particularly helpful for tracking progress, managing tasks, and facilitating communication among teams. This showcases your technical proficiency as a Program Manager.

Discuss the key performance indicators (KPIs) or metrics you use to assess the success of a program. This may include timelines, budget adherence, team satisfaction, or product delivery outcomes. Be sure to explain how you use these measurements to continuously improve processes and initiatives.

Explain that stakeholder engagement is vital for project success. Share your strategies for identifying stakeholders, building relationships, and keeping them informed and involved throughout the project lifecycle, ensuring their input is valued and considered.

Talk about your philosophy on team development and the importance of coaching. Discuss how you plan training sessions, encourage continuous learning, and provide constructive feedback to foster growth in your team members, ultimately leading to improved project outcomes.

Your answer should reflect both your passion for the payments industry and your alignment with Visa’s values. Mention your excitement about contributing to innovative solutions and the meaningful impact you could have on the company’s strategic goals and the consumer experience in payments.