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Senior Manager, PMO

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking an experienced and strategic Sr. Manager to join the Payment Products Development PMO, supporting the Client Services and Global Sales space. This successful candidate will lead a team of Technical Program Managers and Agile Project Managers, who lead enterprise-class software programs and projects. 

Essential Functions:

  • Provide leadership and oversight to a team of Technical Program Managers and Agile Project Managers for the planning, execution, and delivery.

  • Manage the professional development and growth of direct reports with an emphasis on inclusion and continuous growth, including goal and performance management.

  • Coach business and technology stakeholders on the value and purpose of agile framework, specifically Scrum and SAFe.

  • Develop and empower direct reports to make appropriate program and project-related decisions while fostering a culture of teamwork, collaboration, and mentoring.

  • Direct project portfolio activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments.

  • Identify and manage dependencies and impacts among programs and projects across the portfolio. Raise issues and risks and drive resolution or mitigation.

  • Support budget management (forecasting, reconciliation, areas for opportunity, etc.) for a 20M + USD annual budget.

  • Assist in the coordination and facilitation of quarterly and fiscal year planning activities across multiple organizations and teams.

  • Ensure that all programs and projects are in compliance with Visa's Project Management Methodology and Key Controls, and that accurate and timely information is collected and reported regularly on project portfolio progress and financial status.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

  • 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience


Preferred Qualifications:

  • 9+ years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • Five or more years of experience in leading a technology centric PMO.
  • Expertise in program, portfolio management with financial and budget management experience in a product delivery environment
  • Strong knowledge of Agile, Scrum and SAFe frameworks.
  • Self-motivated and highly driven.
  • Strong knowledge of SDLC principles and practices
  • Exceptional collaboration and partnership skills in a global environment with cross-functional teams
  • Must possess strong organizational and process management skills, ability to manage with influence in a highly matrixed environment.
  • Excellent oral, written, and presentation skills for effective communication with multiple organizational levels, including senior management.
  • Strong leadership, enthusiasm, and accountability with high attention to detail and quality
  • Ability to adapt quickly to changing priorities, assignments, and roles.
  • Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed execution.
  • Strong people management skills with demonstrated ability to grow and mentor a high performing team.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

What You Should Know About Senior Manager, PMO, Visa

Are you ready to take your career to the next level with Visa, a global leader in payments and technology? We are on the lookout for an experienced Senior Manager in PMO to join our dynamic team in Warsaw, Poland. In this exciting role, you will lead a talented group of Technical Program Managers and Agile Project Managers, guiding them through enterprise-class software projects that make a real difference. Your leadership will be pivotal, as you not only oversee project planning and execution but also foster a culture of collaboration and continuous growth among your team. At Visa, we understand the importance of using the Agile framework effectively; hence, your coaching will be invaluable for both business and technology stakeholders. You will take charge of a robust program and project portfolio worth over $20 million, ensuring strict adherence to Visa's Project Management Methodology while managing risks and tackling project dependencies head-on. Your expertise will empower your team to make critical project decisions, and your organizational skills will shine as you facilitate planning activities across multiple teams. We believe in empowering our people, and as a hybrid position, you will have the flexibility to alternate between remote and office work while still engaging with talented individuals in an inclusive environment. Join us at Visa and experience a career that truly uplifts everyone, everywhere while making a significant impact in the payments industry.

Frequently Asked Questions (FAQs) for Senior Manager, PMO Role at Visa
What are the primary responsibilities of a Senior Manager in PMO at Visa?

As a Senior Manager in PMO at Visa, your primary responsibilities include leading a team of Technical Program Managers and Agile Project Managers, overseeing project planning and execution, managing a substantial project portfolio, fostering a culture of continuous growth, and ensuring compliance with Visa's project management methodologies.

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What qualifications are needed for a Senior Manager, PMO position at Visa?

To qualify for the Senior Manager, PMO position at Visa, candidates should possess at least 8 years of relevant work experience, a Bachelor's degree, and ideally have experience in leading a technology-centric PMO. Expertise in Agile, Scrum, and SAFe frameworks is highly preferred.

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How important is Agile knowledge for the Senior Manager, PMO role at Visa?

Agile knowledge is crucial for the Senior Manager, PMO role at Visa. You are expected to coach business and technology stakeholders on Agile frameworks, such as Scrum and SAFe, to ensure the team effectively adapts and thrives in various project environments.

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What skills are essential for success as a Senior Manager in PMO at Visa?

Success as a Senior Manager in PMO at Visa requires strong organizational and process management skills, exceptional leadership abilities, and excellent communication skills. The ability to manage cross-functional teams in a global environment, along with a strategic mindset, is also vital for this role.

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What is the work environment like for the Senior Manager, PMO at Visa?

The work environment for the Senior Manager, PMO at Visa is hybrid, allowing you to balance remote work with in-office collaboration. Employees are expected to be in the office three days a week, fostering a dynamic and inclusive culture that encourages interaction and teamwork.

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Common Interview Questions for Senior Manager, PMO
Can you describe your experience in program and portfolio management?

When answering this question, be specific about your past roles, emphasizing your responsibilities in managing portfolios and how you ensured project alignment with strategic goals at your previous company.

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How do you handle conflict within your team?

To effectively answer this, share a specific example of a conflict you navigated, detailing your approach and the resolution process, highlighting your leadership and communication skills.

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What methodologies do you prefer for project management and why?

Discuss specific methodologies such as Agile, Scrum, or Waterfall, explaining why you prefer them and how they benefit project management in technology-driven environments like Visa's.

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How do you ensure team collaboration and alignment on projects?

Illustrate your strategies for promoting collaboration, such as regular check-ins, team-building exercises, or using collaborative tools to enhance communication and ensure everyone is aligned on project goals.

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What steps do you take to manage project risks?

Provide a systematic approach to risk management, outlining steps such as risk identification, assessment, mitigation strategies, and how you communicate these with stakeholders throughout the project lifecycle.

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How do you support the professional development of your team?

Share examples of mentorship, training opportunities you’ve provided, and how you incorporate feedback to tailor development paths for each team member.

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Describe a successful project you managed and the keys to its success.

When discussing a successful project, include the project’s objectives, your role, challenges faced, and key actions you took that contributed to its success, demonstrating your project management skills.

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How do you stay updated on industry trends in project management?

Mention industry publications, professional memberships, or courses you engage with regularly, illustrating your commitment to continuous learning and staying relevant in your field.

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What techniques do you use to motivate your project teams?

Discuss specific motivation techniques such as recognizing achievements, setting clear goals, and ensuring an inclusive team environment where everyone feels valued and empowered to contribute.

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How do you approach budget management for your projects?

Explain your experience with budget forecasting and reconciliation, how you identify opportunities for cost savings, and your strategies for ensuring projects stay within financial constraints while maximizing value.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
January 12, 2025

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