Senior Manager, Product Solution Design - job 6 of 21

As a Senior Manager, Product Solution Design at Visa, you'll engage with sales teams to support pre-sales activities, lead technical sales solutioning, and act as a trusted advisor to our clients. Your responsibilities will include driving discussions with clients about optimizing their payment solutions, facilitating onboarding processes for ecosystem partners, and developing tailored solutions for diverse business needs in the B2B space.

The ideal candidate for the Senior Manager, Product Solution Design position at Visa should possess a strong background in both business and technical aspects of payments, alongside proven experience in client management, product solutioning, and a comprehensive understanding of B2B payments. A creative mindset and the ability to inspire others with innovative solutions are essential.

In the Senior Manager, Product Solution Design role at Visa, you will partner closely with sales and partner teams to implement existing products and solve new business problems. You will advocate for client needs and ensure that the solutions provided through the Partner Program genuinely address the challenges faced by clients, thereby fostering stronger partnerships.

The Senior Manager, Product Solution Design position at Visa is a hybrid role, requiring you to allocate your time between remote work and office presence. You will be expected to work from the office 2-3 set days a week, which promotes collaboration with team members while providing flexibility in your work arrangements.

A successful Senior Manager, Product Solution Design at Visa should have excellent communication skills to articulate the business value of proposed solutions, a strong technical background to effectively collaborate with FinTechs and clients, and the ability to lead focused discovery sessions. Additionally, creativity, problem-solving skills, and a passion for driving industry innovation are critical.

In your response, share a specific instance where you developed a B2B payment solution, detailing your approach to identifying client needs, the challenges faced, and how your solution provided value to the customer. Highlight your technical and business knowledge to underscore your capability in this space.

Discuss your method for assessing urgency and importance when managing multiple client requests. Emphasize your organizational skills, your use of metrics to evaluate impact, and how you maintain communication with clients throughout the process to build trust.

Highlight your techniques for stakeholder engagement, such as conducting workshops, utilizing feedback loops, and maintaining transparency throughout the development. Your focus should be on collaborative efforts that lead to solutions aligning with business objectives.

Detail your approach to onboarding partners, including how you facilitate initial discussions, gather requirements, and provide necessary training. Include metrics you’ve used to track success and improvements made over time.

Explain how creativity allows you to approach challenges differently, offering innovative solutions that may not be immediately apparent. Share examples of how creative brainstorming sessions have generated unique use cases or enhanced existing solutions.

Provide a narrative about a specific client engagement, focusing on the initial expectations and how you went above and beyond to deliver an exceptional solution. Mention the feedback received and the long-term impact on the client relationship.

Discuss your methods for keeping abreast of industry trends, such as attending conferences, participating in webinars, reading industry publications, and networking with peers. This demonstrates your commitment to continuous learning and your proactive approach to innovation.

Illustrate your communication strategy for addressing tough topics with clients, emphasizing empathy, transparency, and a focus on finding mutually beneficial solutions. Cite a specific situation where your handling of a difficult conversation led to a positive outcome.

Explain the key performance indicators you use to evaluate a product's success post-implementation, such as adoption rates, customer feedback, and impact on business processes. Highlight how you use this data to iterate and improve solutions further.

Share your passion for making a difference in the payments industry, your enjoyment of working with clients to solve complex problems, and how being part of a creative, dynamic team drives you to excel in this role at Visa.