Senior Manager, Product Solution Design - job 16 of 21

The Senior Manager, Product Solution Design at Visa is responsible for technical solutioning and client engagement within the Visa Commercial Solutions team. This includes driving discussions with clients to create tailored solutions, collaborating with sales teams for pre-sales engagement, and leading workshops to identify client needs. Additionally, you will provide insights into new opportunities in B2B payments, focusing on delivering solutions that exceed client expectations.

To succeed as a Senior Manager, Product Solution Design at Visa, candidates should have a strong background in both the business and technical aspects of payments. Prior experience in client management, product development, and sales solutions is essential. Strong knowledge of B2B payment developments and a creative mindset are also important to drive innovative solutions for clients.

In the Senior Manager, Product Solution Design role at Visa, you will support the Partner Program by engaging in pre-sales activities with key distribution partners. This involves understanding their specific business requirements and crafting tailored solutions using Visa's B2B capabilities. Your expertise will help ensure that partners can successfully implement Visa's products and services.

The role of Senior Manager, Product Solution Design at Visa is a hybrid position, allowing for flexibility in work location. Employees are expected to be in the office 2-3 days a week, fostering collaboration with colleagues while also allowing for remote work to maintain productivity. This balance creates a dynamic work environment focused on relationship-building and innovation.

As a Senior Manager, Product Solution Design at Visa, you have numerous opportunities for professional growth. You will be at the forefront of developing cutting-edge payment solutions and gain exposure to various industries and verticals. Continuous learning is encouraged, with opportunities to engage in workshops, collaborative sessions, and be recognized as a subject matter expert in B2B payments.

When approaching technical solutioning, it's essential to first understand the client's specific business challenges and requirements. I engage in open discussions, workshops, and discovery sessions to gather valuable insights. This understanding allows me to craft tailored solutions that not only meet their immediate needs but also align with their long-term goals.

My experience with B2B payments encompasses various sectors, including working with issuers and FinTechs. I have led projects that required deep knowledge of payment solutions, from virtual card offerings to API integrations. This experience has provided me with a holistic view of the industry, enabling me to deliver comprehensive solutions that benefit clients significantly.

Building relationships with clients is about trust and communication. I focus on being transparent and responsive to client needs. By actively listening during discussions and workshops, I can tailor my approach to their specific business goals, helping to establish myself as a trusted partner and advisor.

Staying updated in the fast-paced world of payment solutions requires a proactive approach. I regularly read industry publications, attend relevant conferences, and participate in professional networks. Connecting with colleagues and experts helps me share insights and learn about new trends and technologies effectively.

In my previous role, I led a project aimed at optimizing the onboarding process for a new API integration. By conducting in-depth client discovery sessions and working closely with cross-functional teams, we identified pain points and developed an enhanced user journey. The result was a 30% reduction in onboarding time and increased client satisfaction.

To align solutions with customer needs and business objectives, I adopt a dual approach of thorough client engagement and collaboration with our internal teams. By gathering feedback and insights from clients and stakeholders alike, I ensure the solutions I propose are viable for both the customer and the company's overall strategy.

I often utilize agile methodologies combined with project management tools like Trello or Asana, which help in tracking progress and ensuring deliverables are met on time. These tools promote collaboration and transparency, allowing teams to adapt quickly to changing project requirements.

When faced with obstacles, I focus on maintaining open lines of communication with my team and the client. Understanding the root cause of the issue is essential, and employing a collaborative approach often leads to innovative solutions. If necessary, I am not afraid to pivot or explore alternative solutions that still meet project goals.

Feedback is crucial in product solution design. I advocate for soliciting and integrating feedback from both clients and team members throughout the project lifecycle. This iterative approach ensures that we continuously refine our solutions to better suit client needs, ultimately leading to more successful outcomes.

Creativity is vital in this role because it drives innovation and problem-solving. In the rapidly evolving payments landscape, thinking outside the box enables us to identify novel solutions tailored to complex client needs. Encouraging creative thinking among the team fosters a culture of exploration, leading to unique offerings that set Visa apart in the market.