Manager - Product Operations - job 17 of 19

The Manager - Product Operations at Visa is responsible for leading Go-To-Market (GTM) product initiatives, developing a value proposition canvas, and ensuring effective communication between Product and client-facing teams. This role also involves refining product collateral based on feedback, systematically sharing customer insights with Product Leaders, and managing product roadmap communications collaboratively with Sales and Marketing.

Candidates for the Manager - Product Operations position at Visa should have exceptional verbal and written communication skills, experience in product marketing or operations, and a strong understanding of customer needs. A background in product development, sales strategies, and cross-functional team collaboration will also be beneficial for success in this role.

The Manager - Product Operations plays a crucial role in aligning product development with customer needs and market demands through effective communications and messaging. By managing cross-functional collaborations and ensuring that product strategies are informed by direct customer feedback, this position helps Visa achieve its strategic objectives and enhances overall product effectiveness.

This role uniquely positions you at the heart of Visa's product operations where you will collaborate with various teams, drive product enablement, and directly influence GTM strategies. It provides the opportunity to be part of a dynamic company pioneering innovative solutions while working in a hybrid environment that values flexibility and collaboration.

The Manager - Product Operations role at Visa offers a hybrid working environment, combining remote work with days in the office, to foster collaboration and teamwork. The specifics of in-office days will be confirmed by your hiring manager, ensuring a balanced approach that supports both individual productivity and effective team engagement.

In answering this question, share specific examples of GTM initiatives you've led. Highlight your role in strategizing and executing these initiatives, how you collaborated with teams, the challenges faced, and how you measured success and adjusted the strategy based on feedback.

To answer this, discuss the strategies you've implemented to bridge the communication gap. Mention tools or processes you've used for alignment, fostering a culture of feedback, and examples of successful collaboration with Sales, Marketing, and other teams to ensure product knowledge is effectively disseminated.

Explain the techniques you employ to gather customer insights, such as interviews, surveys, focus groups, or data analysis. Provide examples of how you've translated this feedback into actionable products or enhancements, demonstrating your analytical skills and customer-first mindset.

Discuss your time management and prioritization skills. Provide examples of how you've successfully handled competing priorities, ensuring deadlines are met while maintaining high-quality work. Mention any tools you use to stay organized and focused in dynamic situations.

Outline your contributions to a specific product launch, detailing the planning, marketing strategies, and cross-functional collaborations involved. Highlight the outcomes and metrics achieved, showcasing your leadership and project management skills in the context of a product launch.

Detail your process for developing a value proposition canvas, including how you identify customer needs, align them with product offerings, and engage with stakeholders. Emphasize collaboration with teams like Sales and Marketing to ensure that the canvas reflects real-world insights.

Share your strategies for managing external communications effectively, including key messaging, audience targeting, and engagement strategies. Provide an example of how this has played out in a previous role and the impact it had on customer relations and product awareness.

Discuss the iterative process you follow for refining product collateral, including steps for collecting feedback, testing materials with sales teams, and implementing changes. Emphasize the importance of ongoing communication with stakeholders to ensure materials are relevant and effective.

Explain how you work to ensure product strategy considers customer experiences by regularly analyzing customer feedback, staying engaged with client-facing teams, and adapting the product roadmap to address identified needs and experiences.

Articulate your vision for the role of a Manager - Product Operations in fostering a positive product culture. Discuss how clear communication, collaboration, and a focus on customer-centric strategies can enhance product identity, team mission, and overall company culture.