Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 4 of 20

The Senior Manager, Risk and Identity Product Solutioning at Visa is responsible for ensuring the financial and operational performance of Issuer Risk & Identity Solutions. Key responsibilities include developing tailored solutions for client needs, conducting pre-sales discussions, and collaborating across teams to align product development with client feedback. You will also assist in creating business cases and contribute to sales narratives, all while fostering relationships with clients to address their unique challenges.

Candidates for the Senior Manager role in Risk and Identity Product Solutioning at Visa should possess a strong background in product management or solutions development, particularly in risk and identity domains. A bachelor’s degree in a relevant field is typically required, with a preference for advanced degrees. Additionally, experience in client-facing roles, excellent communication skills, and a collaborative mindset are essential for success in this position.

The Senior Manager, Risk and Identity Product Solutioning at Visa engages directly with clients through pre-sales discussions and feedback channels. This role serves as a primary intake point for understanding client needs and pain points, ensuring that solutions provided are effective and aligned with client expectations. Building strong client relationships is critical in this position to effectively convey Visa's value propositions.

For the Senior Manager role in Risk and Identity Product Solutioning at Visa, strong analytical skills and the ability to interpret market trends are vital. Furthermore, excellent communication and presentation skills will aid in conveying complex ideas to clients. Experience in strategic planning, project management, and a thorough understanding of the risk and identity sectors are also highly beneficial for this position.

The work environment for the Senior Manager, Risk and Identity Product Solutioning at Visa is dynamic and collaborative. With a hybrid work model, employees have the flexibility to balance remote work with in-office days. The culture encourages teamwork and innovation, allowing you to connect with diverse professionals and build solutions that make a real impact in the financial industry.

When answering this question, share specific examples of your past roles where you managed product solutioning. Highlight the challenges you faced, the strategies you employed, and how you successfully met client needs. Emphasize your ability to align product features with market demands.

In your response, explain your approach to gathering and synthesizing client feedback. Discuss the methods you use to assess the urgency and impact of client requests and how you incorporate these insights into product development. Highlight your experience in balancing multiple stakeholder needs.

Describe techniques you use to simplify complex information for clients, such as utilizing visual aids, real-life examples, or analogies. Explain the importance of ensuring clients fully understand the product benefits and addressing any concerns they may have.

Share a detailed account of a product launch you managed, outlining your role, the planning process, the marketing strategies employed, and the final outcome. Highlight how you measured success and what you learned from the experience.

Discuss your experience working alongside sales teams, focusing on how you ensure they have the necessary tools, training, and information to effectively implement product solutions. Stress the importance of teamwork and maintaining open communication.

Provide insight into current trends and challenges in the risk and identity sector. Discuss emerging threats, regulatory changes, or shifts in client expectations, and suggest how you believe product solutions can evolve to address these challenges.

Explain the steps you would take in such a scenario, including listening to client concerns, investigating the root cause, and proposing actionable solutions. Emphasize your commitment to ensuring client satisfaction and continuous improvement.

Detail how you leverage market research to inform your product strategy. Discuss the types of research you use and how you ensure it influences your decision-making process to better align with client needs.

Walk through your method for creating use-case specific solutions, from initial discussions with clients to brainstorming potential features and validating the solution with stakeholders. Highlight any successful case studies to illustrate your process.

Discuss key performance indicators (KPIs) you track, such as user adoption rates, client satisfaction scores, or revenue growth. Explain why these metrics matter and how they help inform your future product strategies.