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Associate Product Owner

We are seeking an Associate Product Owner to join our market-leading, fast-growing, event ticketing technology company.


As an Associate Product Owner at Automatiq, you will contribute to creating best-in-class solutions in the secondary ticket market. Working under the guidance of senior product leaders, you will engage closely with software engineers, business stakeholders, and customers to ensure smooth delivery of product features and updates. This role offers hands-on experience in managing product development processes, prioritizing tasks, and learning to set strategic goals aligned with business objectives.


The ideal candidate is passionate about solving problems through technology and excels at communicating and collaborating across teams.



Responsibilities
  • Assist in managing product roadmaps; ensure timely delivery of key features that meet customer and business needs
  • Support prioritization and refinement of the development backlog with engineering and stakeholder teams
  • Participate in the definition and documentation of product requirements, ensuring clarity and feasibility
  • Conduct testing and validation for new features and bug fixes before release
  • Support go-to-market strategies and product launch activities 
  • Create, update and maintain product artifacts including documentation, product guides, knowledge base articles, and promotional content
  • Act as a liaison between technical teams and business stakeholders to facilitate effective communication and decision-making
  • Engage with customers and stakeholders to validate ideas and gather and analyze user feedback to improve product features and user experience
  • Collaborate on sprint planning, retrospectives, and KPI tracking with team leads to ensure efficient development cycles
  • Develop foundational knowledge of the ticketing industry technologies and eco-system
  • Monitor key performance metrics and suggest data-driven improvements
  • Stay up-to-date with industry trends, emerging technologies, and best practices in product management


Qualifications
  • 1-3 years of experience in a product, engineering, support, or technical delivery position, preferably in the primary or secondary ticketing industry
  • Strong emotional intelligence and communication 
  • Proven ability to adapt quickly to new information, processes, and feedback in a fast-paced environment
  • Demonstrated ability to bridge the gap between market and business requirements and technical delivery 
  • Strong organizational skills with the ability to manage multiple projects and prioritize effectively
  • Passion for problem-solving, learning, and contributing to innovative solutions
  • Basic understanding of agile software development principles and practices
  • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a remote first environment

Preferred Qualifications:
  • Have experience working in the sports and entertainment ticketing industry, a marketplace technology company and/or startup environments


$110,000 - $135,000 a year

About us: Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly. 

Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Fair Chance Notice for California Applicants: Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:Access to sensitive financial and banking information, transaction data, privileged information, proprietary information, etc. Interactions with customers, employees, vendors, agents, and third parties.Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.

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Average salary estimate

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$110000K
$135000K

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What You Should Know About Associate Product Owner, Automatiq

At Automatiq, we're on the lookout for a passionate Associate Product Owner to join our dynamic remote team in the fast-paced world of event ticketing technology. As an integral member of our innovative company, you will play a key role in crafting best-in-class solutions for the secondary ticket market. Collaborating closely with senior product leaders, software engineers, and business stakeholders, you'll help drive the development process and ensure smooth delivery of exciting new features. This role is perfect for someone eager to jump into the product development process, manage task priorities, and contribute to setting strategic goals that align with our business objectives. Your enthusiasm for solving problems through technology will shine as you engage with customers to gather feedback, conduct testing, and help manage product roadmaps. You’ll have the opportunity to create documentation and guides, support launch activities, and analyze market trends to propose data-driven improvements. If you’re someone who communicates effectively, thrives in a collaborative environment, and has a knack for organizing multiple projects, we can't wait to see how you can bring your unique insights and energy to Automatiq. Let's build the future of ticketing together!

Frequently Asked Questions (FAQs) for Associate Product Owner Role at Automatiq
What are the responsibilities of an Associate Product Owner at Automatiq?

As an Associate Product Owner at Automatiq, you will assist in managing product roadmaps, refine development backlogs, and participate in defining product requirements. You'll conduct testing of new features, support go-to-market strategies, and act as a liaison between technical teams and business stakeholders to ensure effective communication throughout the product lifecycle.

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What qualifications are needed for the Associate Product Owner position at Automatiq?

To be considered for the Associate Product Owner position at Automatiq, candidates should have 1-3 years of experience in a product, engineering, or technical delivery role, preferably within the ticketing industry. Strong communication skills, organizational abilities, and a passion for problem-solving are essential. Familiarity with agile practices is also beneficial.

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How does the Associate Product Owner contribute to product development at Automatiq?

The Associate Product Owner at Automatiq contributes to product development by managing roadmaps, prioritizing tasks, and collaborating with teams to ensure timely feature delivery. Engaging with customers to validate ideas and gathering feedback is a key part of improving products and enhancing user experience.

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Can you describe the work environment for an Associate Product Owner working remotely at Automatiq?

At Automatiq, the remote work environment for the Associate Product Owner is designed to promote collaboration and flexibility. You will be working independently while engaging with various teams virtually to manage multiple projects effectively. A strong emphasis on communication and organizational skills is crucial in our remote-first culture.

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What career growth opportunities exist for an Associate Product Owner at Automatiq?

As an Associate Product Owner at Automatiq, you have the chance to grow professionally by gaining hands-on experience in product management and Agile methodologies. By working closely with senior product leaders, you'll develop valuable skills and insights that can pave the way for advanced roles within product management or related areas in the future.

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Common Interview Questions for Associate Product Owner
How do you prioritize tasks as an Associate Product Owner?

Prioritizing tasks as an Associate Product Owner involves understanding customer needs, aligning with business objectives, and collaborating with your team to assess project impact. It's crucial to use frameworks like MoSCoW or prioritization matrices to make decisions based on urgency and importance, always keeping the end user in sight.

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What strategies do you use for effective stakeholder communication?

Effective stakeholder communication as an Associate Product Owner requires clarity and consistency. I recommend establishing regular check-ins, using collaborative tools, and creating concise updates that cover progress and roadblocks. Listening actively and being open to feedback also enhances trust and collaboration.

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Can you share an example of a product feature you helped develop?

In previous roles, I was involved in developing a feature aimed at improving user engagement in ticket sales. I participated in every stage, from gathering requirements through customer interviews to refining the development backlog. This hands-on involvement allowed me to understand user needs and ensure successful implementation.

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What do you know about agile methodologies?

Agile methodologies focus on iterative development and customer collaboration. As an Associate Product Owner, understanding frameworks like Scrum or Kanban helps guide product development processes. I appreciate Agile's emphasis on flexibility, adaptability, and frequent stakeholder feedback, which all contribute to enhanced product quality.

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How do you handle conflicting priorities within a project?

Handling conflicting priorities requires assessing the impact of each item and aligning with stakeholder expectations. I involve key players in discussions to understand their viewpoints and adjust our roadmap as necessary. Keeping open lines of communication ensures everyone is aligned with our project goals.

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What methods do you use to gather customer feedback?

Gathering customer feedback is critical for an Associate Product Owner. I employ surveys, interviews, and usability testing to collect insights directly from users. Additionally, monitoring analytics can provide data-driven insights into how users engage with our product, allowing us to make informed decisions for future improvements.

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How do you assess the performance of a product feature post-launch?

Assessing the performance of a product feature involves reviewing key performance metrics and user satisfaction scores. I utilize analytics tools to track user interaction and engagement rates, and I gather qualitative feedback through customer interviews to understand the impact and areas for improvement.

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Describe your experience with product roadmaps.

My experience with product roadmaps includes defining strategic initiatives, aligning them with business goals, and working closely with cross-functional teams to ensure that we meet deliverables. I believe a well-structured roadmap not only provides clarity but also serves as a motivational guide for the team.

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What is your approach to validating product ideas?

Validating product ideas is crucial for developing features that resonate with users. I utilize techniques like A/B testing, customer interviews, and pilot programs to gather qualitative and quantitative data. This approach helps determine the feasibility and desirability of a feature before full-scale development.

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How do you stay informed about industry trends?

Staying informed about industry trends involves following relevant blogs, podcasts, and joining professional networks in the ticketing technology space. I also attend webinars and workshops to keep my skills sharp and learn from industry experts about emerging technologies and best practices.

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Automatiq’s mission is to simplify and enhance the ticket resale process through cutting-edge technology and innovative solutions.

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Full-time, remote
DATE POSTED
April 1, 2025

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